Senior Business Analyst

Come work with us:

Metropolitan Commercial Bank (the "Bank") is a New York City based full-service commercial bank that provides a broad range of business, commercial and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities and local government entities. The Bank operates banking centers and private client offices in Manhattan and Boro Park, Brooklyn in New York City and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender. The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp. (NYSE: MCB).

For more information, please visit the Bank's website at MCBankNY.com.

Metropolitan Commercial Bank was named one of Newsweek's Best Regional Banks and Credit Unions 2024. The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets. The Bank finished ninth in S&P Global Market Intelligence's annual ranking of the best-performing community banks with assets between $3 billion and $10 billion for 2022 and eighth among top-performing community banks in the Northeast region for 2022.

About the role:

Metropolitan Commercial Bank (the "Bank") is offering an opportunity for a Senior Business Analyst reporting to the Manager of the Application and Development Support team. The Senior Business Analyst acts as a liaison between all lines of business, vendors and the Information Technology department with a focus on improving bank system efficiencies through effective project and customer management.

Duties and responsibilities of the job include the following (but is not limited too):

PRIMARY DUTIES AND RESPONSIBILITIES include the following:

• Acts as a liaison between line of business managers / staff, vendors and Information Technology.
• Establish close relationship with the Bank's most critical vendors including, but not limited to Fiserv, Verafin, Finzly, ADS or eBankIT.
• Works with lines of businesses to determine and implement cost effective solutions to help improve business processes.
• Work with lines of business on their reporting needs, with a goal of employee self-service.
• Participate and/or lead group development projects. Coordinate with IT and business users, adhere to deadlines, and meet all assigned tasks.
• Implement innovative changes that improve workflow and productivity. These initiatives should not have to be requested, but self-initiated.
• Coordinate users'testing and integration testing as needed including defining use cases and test strategy, and performing thorough testing when necessary.
• Communicate regularly with users and other IT members regarding status, changes, procedure updates, etc.
• Thoroughly document all procedures and post in shared environment.
• Cross-train other IT members as needed and be available to be cross-trained.
• Work with customers and vendors to help resolve complicated system issues.
• Maintain current knowledge of industry trends and potential impact on the support business.
• Perform quality work within determined timeframes.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, departments, divisions, etc.
• Work on additional tasks, assignments and projects as needed.

Preferred experience, education, and qualifications:

• 10+ years of overall relevant business experience.
• 5+ years experience as a Business Analyst in the Banking Industry.
• Preferred Education/Experience: Master's degree preferred with job experience within banking.
• Good communication skills (oral and written).
• Good analytical skills.
• Experience as a developer is a plus.
• Perform quality work within determined timeframes.
• Interact professionally with other employees, customers, vendors and shareholders.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, departments, divisions, etc.
• Work on ad-hoc tasks, assignments and projects as needed.

Potential Salary: $140,000 - $160,000 annually

This salary range only reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.