Senior Business Analyst

Position Overview

We're seeking a technically proficient Business Analyst to join our IT department covering the HR and Driver Settlements area. In this role, you'll bridge the gap between business needs and technical solutions, working closely with stakeholders to analyze requirements, design solutions, and support the implementation of critical IT systems that power our global operations.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders across our global operations
• Translate complex business requirements into detailed functional specifications for technical teams
• Develop data models, process flows, and use cases to effectively communicate requirements
• Create context diagrams and solution architectures to visualize system interactions and data flows
• Perform data analysis using SQL to identify patterns, trends, and opportunities for improvement
• Manage and execute system testing and end-to-end testing activities to ensure quality
• Develop comprehensive test plans, test cases, and test scripts for system validation
• Coordinate cross-functional testing teams and report on testing progress and results
• Facilitate workshops and meetings to elicit requirements and validate solutions
• Provide training and support to end-users during system implementations
• Stay current on industry trends and emerging technologies in transportation logistics

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
• 5 years of experience as a Business Analyst and/or Developer in an IT environment
• Strong technical application and integration understanding within multiple technologies
• Experience with ADP used for payroll and benefit management a plus
• Experience with hourly payroll for all types of drivers: Full Time Employees and Independent Contractors a plus
• Strong SQL skills for data extraction, analysis, and reporting
• Experience creating context diagrams and visualizing system architectures
• Proven experience managing system testing and end-to-end testing processes
• Knowledge of software development lifecycle and agile methodologies
• Experience with requirements gathering techniques and documentation
• Understanding of database concepts and data modeling
• Excellent analytical and problem-solving abilities
• Strong communication skills with the ability to explain technical concepts to non-technical audiences
• Experience in transportation, logistics, or supply chain is preferred

Technical Skills

• SQL querying and data manipulation
• System and context diagramming
• Test management and quality assurance methodologies
• Familiarity with project management tools (Jira)
• Understanding of programming concepts
• Knowledge of API integrations and system architecture