Senior Client Partner

About AAXIS:

AAXIS is a global leader in digital transformation. For over 25 years, we've helped enterprises in manufacturing, distribution, telecommunications, and retail adopt, implement and scale digital solutions that turn challenges into measurable growth opportunities. Our strategic partnerships with leading technology platforms enable us to build digital ecosystems that power over $7 billion in annual transactions for some of the world's most iconic brands. Now is a pivotal moment to join our visionary team as we embark on an ambitious new chapter! We're at the forefront of digital innovation, helping enterprises navigate complex transformations with sophisticated commerce solutions, enterprise AI applications, and intelligent automation that redefines what's possible. We're looking for passionate trailblazers ready to shape the future of commerce and enterprise AI. If you're eager to make an impact with a company driving the next wave of digital transformation, we'd love to hear from you.

Role/Mission:

As our Client Partner here at AAXIS, you will serve as the crucial bridge between our clients' business objectives and our technology delivery teams. Your mission is to drive business value within existing accounts, identify and capitalize on growth opportunities, and support the sales cycle with a consultative approach. You will be a trusted advisor and revenue driver, ensuring AAXIS delivers meaningful business impact that fosters long-term partnerships and measurable growth.

Key Responsibilities:

1. Ensuring Business Value and Account Growth:

• Proactively uncover new projects, services, and challenges within client organizations where AAXIS can deliver value.
• Translate client business objectives into clear guidance for internal delivery teams, ensuring solutions align with business priorities.
• Expand AAXIS's footprint within client organizations by building strong relationships across departments and identifying unmet needs.
• Drive revenue growth by positioning AAXIS as a long-term strategic optimization partner.
• Conduct strategic business reviews, documenting how AAXIS's solutions align with client objectives.
• Establish and maintain measurable business value metrics with all assigned clients.
• Identify and close new project opportunities within existing client accounts.
• Maintain high client retention rates and satisfaction.

2. Supporting the Sales Cycle with a Consultative Approach:

• Participate in key working sessions with prospects, using domain expertise to uncover real business challenges.
• Elicit deeper business needs by asking insightful questions, going beyond technical requirements.
• Craft solution narratives in collaboration with presales teams, articulating how solutions address core business challenges.
• Position AAXIS as a strategic partner, demonstrating a thoughtful approach to solving business problems through technology.
• Participate in new business pursuits, engaging in prospect meetings and working sessions.
• Lead solution strategy sessions with prospects alongside presales teams.

3. Internal Collaboration and Process Improvement:

• Help formalize a dedicated and scalable Client Partner function, bringing focus and consistency to client relationships.
• Refine and standardize Client Partner processes, frameworks, and collateral.
• Work closely with leadership to document repeatable processes, including business value discovery, client engagement models, and sales cycle contributions.
• Develop internal knowledge-sharing materials for future Client Partners.
• Provide structured business context briefings to internal teams for all new projects.
• Deliver quarterly internal briefings on emerging client business trends.

Ideal Candidate Profile:

• Consulting Skillset & Experience: Ability to engage in strategic client discussions, challenge assumptions, and uncover hidden business challenges.
• Revenue Generation & Commercial Prowess: Proven success in owning and expanding client relationships, identifying new opportunities, and closing services-based deals.
• Technology Services & Implementation Experience: Experience working for a technology services firm, with a strong understanding of digital commerce implementation.
• Industry Experience: Experience working with enterprise and/or mid-market B2B companies, particularly in wholesale & distribution and manufacturing.
• Client Experience: Experience working with Enterprise B2B clients ($750M+ revenue) and Mid-Market B2B clients ($250M-$750M revenue).
• Past Roles: Client Partner, Strategic Account Executive, Customer Success Director, B2B Digital Commerce Consultant, eCommerce Practice Lead, Solution Consultant, Enterprise Sales (Technology & Services), Digital Transformation Lead, eCommerce Strategy Manager.
• Experience navigating complex sales cycles, and procurement processes.
• Ability to bridge business and technology, ensuring solutions align with measurable client objectives.
• Self-sufficient and proactive, comfortable operating in a fast-paced, agile environment.