Senior Consultant - 60019145

Salary: $56,210.00 - $104,000.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 173841
Agency: Department of Administration
Division: Office of Technology and Information Services
Opening Date: 02/26/2025
Closing Date: 3/9/2025 11:59 PM Eastern
Agency Specific Application Procedures:: All applicants must apply online.
Class Code:: AH42
Position Number:: 60019145
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Band: Band 7
Hiring Range - Min.: $56,210.00
Hiring Range - Max.: $85,000.00
Opening Date: 03/09/2025
EEO Statement: Equal Opportunity Employer
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities
Senior ConsultantThe Department of Administration's (Admin) Office of Technology & Information Services (OTIS) is seeking a Senior Consultant to join the team. OTIS oversees the state's federated model for implementing, enhancing, and protecting information technology (IT) resources and the utilization of IT shared services across agencies. This position will serve as an IT liaison and between Admin shared services and Admin divisions. Act as a first point of contact for Admin IT issues as well as an ambassador from Division of Technology Operations (DTO) to the other divisions. Work collaboratively with vendors, stakeholders and leadership to make process and operational recommendations.

Responsibilities of the Senior Consultant:

• Build and maintain the relationship between Admin Divisions and Admin OTIS to increase stakeholder satisfaction with IT shared services. Routinely meet with Admin teams to understand IT issues and process deficiencies. Establish processes and educate Admin staff on how best to accomplish IT related tasks.
• Work closely with DTO, IT vendors, and the Admin IT Program manager to systematically address operational and strategic IT issues. Gather and provide IT service satisfaction on a routine basis with a running report of identified issues with an ETA and provide this report to Admin leadership on a weekly basis.
• Use tools to track and report work effort and status on a routine basis. Conduct light-weight project management to track larger initiatives including all relevant tasks and timelines.
• Respond promptly and serve as the coordinating point for VIP issues and requests to ensure prompt service and support. Prepare and communicate after incident reports as needed. Perform special project coordination, tracking and reporting to ensure effective and efficient execution of tasks by leveraging the correct resources to accomplish the job.
• Build and maintain knowledge materials to support the mission of the various Admin divisions, to include but not limited to instructions on basic computer tasks, special software instructions, and training materials.
• Perform other duties as requested by management.

Minimum and Additional Requirements

• A bachelor's degree in communications, business administration, computer science (IT), information science or a related field and experience in telecommunications and/or IT. Relevant experience, training, and education may be substituted for bachelor's degree on a year-for-year basis.

Additional Requirements:

• Knowledge of the principles and techniques of planning programs and work activities in an IT environment.
• Ability to plan and supervise the implementation of short and long-range IT based activities and objectives.
• Ability to plan, organize, direct and review the work of technical personnel.
• Ability to work collaboratively with senior level personnel to assist in IT decision-making.
• Ability to establish and maintain working relationships with users, technical staff, management, vendors and others.
• Develop working knowledge of agency business processes and how IT impacts its users and stakeholders.

Applicants indicating college credit or degree(s) on the application will be required to bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.
Additional Comments
The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Administration offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click herefor additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available
• Retirement benefit choices *
  • State Retirement Plan(SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.

• Yes
• No

02

Which of the following best describes your education experience?

• At least a bachelors degree in communications, business administration, computer science (IT), information science or a related field and experience in telecommunications and/or IT.
• An associates degree in communications, business administration, computer science (IT), information science or a related field and more than two (2) years of experience in telecommunications and/or IT.
• A high school diploma and more than four (4) years of experience in communications, business administration, computer science (IT), information science or a related field.
• None of the above.

Required Question