Senior Contact Center Data Engineer
Apply NowCompany: Apple
Location: Austin, TX 78745
Description:
Imagine what you can do here. Apple is a place where extraordinary people gather to do their lives best work. Together we create products and experiences people once couldn't have imagined, and now, can't imagine living without. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do.
Description APPLE INC has the following available in Austin, Texas. Utilize SQL to implement infrastructure projects and handle engineering tasks to help build next generation of semantic layers solutions. Customize data sources to fund operational assets including dashboards, anomaly detection models and predictive analysis. Understand business requirements, build design document, create prototypes, impact assessment, and playback the impact statement. Assist the replication of real world data modeling in sandbox environment to build IT scripts utilized in the User Acceptance Testing (UAT) process, allowing UAT staff to run the tests in a realistic and safe space. Work closely with data warehouse architects and software developers to generate flawless business intelligence including producing actionable reporting from both enterprise (for example Core) and custom tools (for example Consignment management) for end users. Use SQL, Tableau and Python to provide break-fix support for production analytic solutions, in order to keep the current infrastructure operational and the business running. Present results of analysis to business units, utilizing both real-time strategies (for example using Webex, Tableau, Keynote or Executive Presentation) and automated functionality tool such as Python-drive alerting systems that help push actionable data when actions is needed by the business. 40 hours/week.
Minimum Qualifications
Preferred Qualifications
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Description APPLE INC has the following available in Austin, Texas. Utilize SQL to implement infrastructure projects and handle engineering tasks to help build next generation of semantic layers solutions. Customize data sources to fund operational assets including dashboards, anomaly detection models and predictive analysis. Understand business requirements, build design document, create prototypes, impact assessment, and playback the impact statement. Assist the replication of real world data modeling in sandbox environment to build IT scripts utilized in the User Acceptance Testing (UAT) process, allowing UAT staff to run the tests in a realistic and safe space. Work closely with data warehouse architects and software developers to generate flawless business intelligence including producing actionable reporting from both enterprise (for example Core) and custom tools (for example Consignment management) for end users. Use SQL, Tableau and Python to provide break-fix support for production analytic solutions, in order to keep the current infrastructure operational and the business running. Present results of analysis to business units, utilizing both real-time strategies (for example using Webex, Tableau, Keynote or Executive Presentation) and automated functionality tool such as Python-drive alerting systems that help push actionable data when actions is needed by the business. 40 hours/week.
Minimum Qualifications
- Master's degree or foreign equivalent in Computer Science, Mathematics, Economics, Operations Research, Industrial Engineering or related field and 3 years of experience in the job offered or a related data engineering occupation. Alternatively, the employer will also accept a Bachelor's degree or foreign equivalent in Computer Science, Mathematics, Economics, Operations Research, Industrial Engineering or related field and 5 years of progressive, post-baccalaureate experience in the job offered or a related data engineering occupation.
- Position requires 3 years of experience in all of the following areas:
- Data modeling using SQL to analyze hardware repair operations.
- Database management utilizing ETL.
- Handle subscription data models.
- Position requires 2 years of experience in all of the following areas:
- Lead data analytics, data transformation and data management projects across cross-functional teams.
- Dimensional Modeling with consignment inventory data.
- Tableau, ThoughtSpot or Github experience, maintaining 20+ dashboards at a time.
- Big Data.
- Data Analytics focused on optimizing efficiency and quality in call center/contact center operations.
- Position requires 1 year of experience in all of the following areas:
- Predictive analytics.
- Statistics experience with enterprise business support data.
- Machine Learning.
- Data Science focused on inventory management.
Preferred Qualifications
- N/A
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .