(Senior) Customer Success / Account Manager (d/f/m)
Apply NowCompany: AEG
Location: New York, NY 10025
Description:
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Join the Ticketing Revolution!
vivenu is a game-changing software company revolutionizing event ticketing worldwide. Some of the world's most prestigious organizations, such as the Grammys, Golden Globes, and Stanford University, want to turn ticketing from a simple transaction into their most strategic business asset: seamlessly connecting with their audience.
As concert-goers, fans, supporters, patrons and visitors of events, we all know how inefficient, fragmented, and friction-filled the ticket-buying experience is. And it's not due to a lack of desire or effort. Existing ticketing providers are stifling event organizers' aspirations to deliver the truly transformative experiences their customers expect.
Here comes vivenu: we offer an innovative, technology-first approach to address the industry's most significant challenges. Combining interactive digital experiences beloved by users and fans, a comprehensive and customizable feature suite, full data ownership, interoperability, analytics, mission critical engineering, and the best customer experience team in the industry, we enable event organizers to:
- own their brand presence and customize the fans' experiences
- dive deep into data analytics to optimize strategically relevant KPIs and metrics
- integrate ticketing into an elevated digital infrastructure with vivenu's powerful API capabilities
- simplify complex ticketing operations with an intuitive, easy-to-use platform
As (Senior) Customer Success / Account Manager (d/f/m) you will...
We are looking for candidates that...
Why you'll love working at vivenu
You are at the heart of the action. You are at the center of innovation, actively shaping the future of ticketing. You work in a dynamic environment that constantly evolves and presents new challenges.
You take real responsibility. You take ownership of your projects and decisions from day one. Your ideas and efforts have a direct impact on the company's success.
We support your personal development. We invest in your professional and personal growth through coaching, mentoring, and workshops. Your development is important to us because your success is our success.
You benefit from great perks. In addition to the latest Apple hardware, we offer numerous extras like team-building events and unlimited access to drinks and snacks. Your well-being is our priority, so you can fully focus on your work.
We're in hyper growth mode. Having been in business only since 2018, we secured funding from top-tier Venture Capital funds and have grown our customer base to over 800 customers in 40 countries.
We live inclusion proactively. We firmly value diversity and believe that different perspectives and backgrounds make our team stronger. We welcome all applications, regardless of gender, origin, sexual orientation, age, religion, or other individual characteristics. Everyone at vivenu has a place to contribute their skills and ideas. Innovation thrives on diversity.
Check out our mission statement and corporate values here.
Join the Ticketing Revolution!
vivenu is a game-changing software company revolutionizing event ticketing worldwide. Some of the world's most prestigious organizations, such as the Grammys, Golden Globes, and Stanford University, want to turn ticketing from a simple transaction into their most strategic business asset: seamlessly connecting with their audience.
As concert-goers, fans, supporters, patrons and visitors of events, we all know how inefficient, fragmented, and friction-filled the ticket-buying experience is. And it's not due to a lack of desire or effort. Existing ticketing providers are stifling event organizers' aspirations to deliver the truly transformative experiences their customers expect.
Here comes vivenu: we offer an innovative, technology-first approach to address the industry's most significant challenges. Combining interactive digital experiences beloved by users and fans, a comprehensive and customizable feature suite, full data ownership, interoperability, analytics, mission critical engineering, and the best customer experience team in the industry, we enable event organizers to:
- own their brand presence and customize the fans' experiences
- dive deep into data analytics to optimize strategically relevant KPIs and metrics
- integrate ticketing into an elevated digital infrastructure with vivenu's powerful API capabilities
- simplify complex ticketing operations with an intuitive, easy-to-use platform
As (Senior) Customer Success / Account Manager (d/f/m) you will...
- advise and inspire our customers and accompany them throughout the entire customer life cycle
- build a deep understanding and expertise for the vivenu platform
- plan and implement strategic projects with your customers
- anticipate the wishes and needs of your customers and respond to them
- organize workshops and other events to further strengthen customer loyalty
- collaborate across teams on the further development of the vivenu platform and provide direct customer feedback
We are looking for candidates that...
- have a bachelor's or equivalent degree
- have excellent language skills in English
- have a willingness to commit to our customers and maintain close relationships
- have a customer-oriented mentality and an affinity for digital solutions
- have strong organizational skills and a solution-oriented attitude
- have excellent communication and problem-solving skills and grasp complex problems quickly
- have experience dealing with customers as an Account Manager and SaaS customer success management
- have experience with entertainment or sports ticketing (highly preferred)
Why you'll love working at vivenu
You are at the heart of the action. You are at the center of innovation, actively shaping the future of ticketing. You work in a dynamic environment that constantly evolves and presents new challenges.
You take real responsibility. You take ownership of your projects and decisions from day one. Your ideas and efforts have a direct impact on the company's success.
We support your personal development. We invest in your professional and personal growth through coaching, mentoring, and workshops. Your development is important to us because your success is our success.
You benefit from great perks. In addition to the latest Apple hardware, we offer numerous extras like team-building events and unlimited access to drinks and snacks. Your well-being is our priority, so you can fully focus on your work.
We're in hyper growth mode. Having been in business only since 2018, we secured funding from top-tier Venture Capital funds and have grown our customer base to over 800 customers in 40 countries.
We live inclusion proactively. We firmly value diversity and believe that different perspectives and backgrounds make our team stronger. We welcome all applications, regardless of gender, origin, sexual orientation, age, religion, or other individual characteristics. Everyone at vivenu has a place to contribute their skills and ideas. Innovation thrives on diversity.
Check out our mission statement and corporate values here.