Senior Digital Product Analyst
Apply NowCompany: State Employees' Credit Union
Location: Raleigh, NC 27610
Description:
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview
Position will operate as a senior member, responsible for working across Digital organization, including Product Strategy, Delivery, Technology, and Support. Primary focus on delivery of Digital Strategy within the team. Role will operate as a liaison to Product Manager, ensuring initiatives are in line with department goals. Participate in market research within Digital and Financial industry, leveraging data to identify opportunities for improvements.
Responsibilities
35%
Business Case Development - Solicit, document, and refine business requirements, to solve business problems and identify improvement opportunities. Ensuring clear understanding is achieved, while operating with both a strategic and analytical mindset.
15%
Project Execution - Work closely with Digital team members in a high-paced matrixed environment to implement assigned initiatives. Act as liaison to Product Manager to quickly resolve potential blockers. Partner with Program Delivery, Technology and QA teams to develop robust testing and approval criteria.
10%
Data Analysis - Leverage combination of internal metrics and industry trends to aid in decision making. Aggregate data from user feedback from online, contact center, and other channels to aid in business case development. Establish ongoing metric requirements for post implementation tracking to measure effectiveness.
15%
Collaboration - Partner with resources across Digital team on day-to-day bases. With an emphasis on fostering teamwork and compromise, while driving to a common goal.
15%
Communication - Responsible for development of internal and external communication plans. Partnering across the team to accurately assess change management requirements, organizational readiness, and external/marketing content as needed.
10%
Mentoring - Provide mentorship, coaching, and training to other members of Product team.
Internal Relationships:
This position will frequently interact with application developers, program managers, support teams, analysts from other lines of business, stakeholders, and representatives from other IT areas to define, build, test and deploy successful initiatives.
External and Vendor Relationships:
This position will interact with technology vendors that support the digital, IT, and other line of business areas at the project level. This position is not responsible for managing the commercial or legal aspect of vendor relationships. This position may be responsible for interacting with members to support and enhance the digital products.
Qualifications
Required Education
Bachelors
Additional two years of relevant experience can be considered in lieu of degree
Desired Education
Bachelors
Required Relevant Experience
8 Years
Desired Relevant Experience
Relevant desired experience
Required Knowledge, Abilities, Skills
8+ years Digital Banking Services and Financial Institution experience
Experience working in large, enterprise level programs/projects, preferably with a background in Digital domain.
Proven ability to define and solve complex business problems, leveraging best in class technical solutions.
Strong experience working between multiple projects simultaneously, with varied degrees of complexity and duration.
Experience in Product Development Lifecycle, ideally within an Agile framework.
Excellent communication, written and oral.
Complete the Credit Union's Basic Module Program requirements within 24 months of hire date as a condition of employment.
Special Position Requirements
Sitting for prolonged periods
Computer for prolonged periods
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Position Overview
Position will operate as a senior member, responsible for working across Digital organization, including Product Strategy, Delivery, Technology, and Support. Primary focus on delivery of Digital Strategy within the team. Role will operate as a liaison to Product Manager, ensuring initiatives are in line with department goals. Participate in market research within Digital and Financial industry, leveraging data to identify opportunities for improvements.
Responsibilities
35%
Business Case Development - Solicit, document, and refine business requirements, to solve business problems and identify improvement opportunities. Ensuring clear understanding is achieved, while operating with both a strategic and analytical mindset.
15%
Project Execution - Work closely with Digital team members in a high-paced matrixed environment to implement assigned initiatives. Act as liaison to Product Manager to quickly resolve potential blockers. Partner with Program Delivery, Technology and QA teams to develop robust testing and approval criteria.
10%
Data Analysis - Leverage combination of internal metrics and industry trends to aid in decision making. Aggregate data from user feedback from online, contact center, and other channels to aid in business case development. Establish ongoing metric requirements for post implementation tracking to measure effectiveness.
15%
Collaboration - Partner with resources across Digital team on day-to-day bases. With an emphasis on fostering teamwork and compromise, while driving to a common goal.
15%
Communication - Responsible for development of internal and external communication plans. Partnering across the team to accurately assess change management requirements, organizational readiness, and external/marketing content as needed.
10%
Mentoring - Provide mentorship, coaching, and training to other members of Product team.
Internal Relationships:
This position will frequently interact with application developers, program managers, support teams, analysts from other lines of business, stakeholders, and representatives from other IT areas to define, build, test and deploy successful initiatives.
External and Vendor Relationships:
This position will interact with technology vendors that support the digital, IT, and other line of business areas at the project level. This position is not responsible for managing the commercial or legal aspect of vendor relationships. This position may be responsible for interacting with members to support and enhance the digital products.
Qualifications
Required Education
Bachelors
Additional two years of relevant experience can be considered in lieu of degree
Desired Education
Bachelors
Required Relevant Experience
8 Years
Desired Relevant Experience
Relevant desired experience
Required Knowledge, Abilities, Skills
8+ years Digital Banking Services and Financial Institution experience
Experience working in large, enterprise level programs/projects, preferably with a background in Digital domain.
Proven ability to define and solve complex business problems, leveraging best in class technical solutions.
Strong experience working between multiple projects simultaneously, with varied degrees of complexity and duration.
Experience in Product Development Lifecycle, ideally within an Agile framework.
Excellent communication, written and oral.
Complete the Credit Union's Basic Module Program requirements within 24 months of hire date as a condition of employment.
Special Position Requirements
Sitting for prolonged periods
Computer for prolonged periods
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.