Senior Director, Franchise Operations - U.S.
Apply NowCompany: Churchs Chicken
Location: Atlanta, GA 30349
Description:
Church's Texas Chicken
Employee Job Description
Job Title: Senior Director, Franchise Operations - U.S.
Reports To (Title): SVP, US Franchise Operations and Global Ops Services
Department: Franchise Operations US Operations
Location:(Remote)
Revised: March 2025
Job Summary:
The Senior Director, Franchise Operations must be self-confident but also able to network and influence behaviors/actions through listening, persuasion, and diplomacy. She/he should have developed management skills, in addition to strong analytical and reasoning skills. The successful candidate must have a strong sense of commitment to the position and be enthusiastic about the opportunity to make a substantial contribution to the company's continued growth.
Manage the team of Area Franchise Leads and provide leadership and oversight to restaurants and franchisees in the designated region to achieve company and stakeholder objectives for growth and profitability. Superior knowledge of franchise agreements, restaurant operations, real estate, construction, and staff resources.
Through coaching, guidance, and strong relationships, sales, profits, and operating standards in the franchise restaurantsalong with growing and developing the team. Ability to meet or Exceed Annual Royalty contribution targets while enforcing full compliance of Church's franchise agreements, trademarks, and contractual rights.
Key Duties/Responsibilities:
Relationship Management: Strengthen and expand relationships with key stakeholders, including franchiseesand internal partners. Act as a primary point of contact for key franchisees in the region and work closely with them to drive business growth, resolve issues, and ensure a high level of satisfaction.
Communication: Must have excellent verbal and written communication skills to effectively communicate with franchisee and the internal team. This should includeexperience presenting information to diverse audiences, from restaurant general managers to the senior leadership team.
Managing Execution - Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
Leadership: Leads, recruits, develops and manages the team to meet the evolving needs of the organization. Develops strong relationships across the organization and with franchisees.
Financial Analysis and Reporting: Utilize financial analysis tools and reporting systems to monitor franchise performance, identify areas for improvement, and track key performance indicators (KPIs). Prepare financial analysis to provide insights and recommendations for optimizing profitability.
Market Expansion and New Openings: Play a key role in market expansion efforts, including assessing potential new markets, conducting feasibility studies, and facilitating the successful opening of new franchise locations. Collaborate with real estate and development teams to identify suitable locations, negotiate lease agreements, and oversee construction and pre-opening activities.
Performance Metrics and Goal Setting: Develop and implement performance metrics and goals to assist franchisees within the region. Collaborate with franchisees to set established targets and provide ongoing support and guidance to help them achieve and exceed their targets.
Innovation and Technology Adoption: Drive the adoption of innovative technologies and processes within the region to enhance operational efficiency, customer experience, and overall performance. Collaborate with IT teams to identify and implement appropriate solutions.
Cross-Functional Collaboration: Foster strong collaboration and communication across various departments, such as marketing, finance, operations, and human resources. Work closely with cross-functional teams to align strategies, share best practices, and drive overall business success.
Employee Engagement and Development: Take an active role in employee engagement initiatives within the region. Foster a positive and inclusive work environment, promote professional growth and development opportunities, and champion employee recognition and rewards programs.
Corporate Social Responsibility: Lead corporate social responsibility initiatives within the region, aligning with the company's values and community outreach goals. Identify opportunities for community partnerships, charitable activities, and sustainability initiatives.
Position Requirements (Education, Qualifications, Experience):
Bachelor's degree in finance, economics, or management. MBA Preferred
Experience leading high performing teams to meet or exceed annual goals in QSR, Food or Retail Industry
Must have 5+ years of multi-unit restaurant operations experience
5+ years people management
Experience with franchising and similar company policies/procedures in-depth knowledge
Experience with franchise operations, franchise agreements and contract compliance
Must have knowledge of support areas, includingperformance management, restaurant or retail operations training, marketing, finance and people development.
Excellent communication, influence, leadership and organizational skills.
Must have excellent PC skills in Microsoft Office: Outlook, Excel, PowerPoint, Teams and other reporting software.
Experience with audited financial statements, banking documents and finance analysis.
Able to travel extensively at least 50% - 75%
Competencies:
Critical Thinking - Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.
Influencing Others - Convinces and persuades others in either positive or negative circumstances to accomplish goals and objectives; responds to objections successfully; uses tact when expressing ideas or opinions.
Initiative - Acts proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
Innovative and Creative - Looks for ways to improve oneself, the job, the project, the system, and the organization; challenges conventional practices, generates new ideas to create novel solutions to problems.
Managing Execution - Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
Negotiating - Presents issues or ideas in a clear and influential manner; maintains an open-minded and non-judgmental attitude; listens to others' views and empathizes.
1. If you're hungry for a career that's fun, fast-paced and loaded with opportunity, then you've come to the right place. At Church's, we're not your typical quick service restaurant. We make real comfort food that makes a difference in peoples' lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.
2. Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.
Employee Job Description
Job Title: Senior Director, Franchise Operations - U.S.
Reports To (Title): SVP, US Franchise Operations and Global Ops Services
Department: Franchise Operations US Operations
Location:(Remote)
Revised: March 2025
Job Summary:
The Senior Director, Franchise Operations must be self-confident but also able to network and influence behaviors/actions through listening, persuasion, and diplomacy. She/he should have developed management skills, in addition to strong analytical and reasoning skills. The successful candidate must have a strong sense of commitment to the position and be enthusiastic about the opportunity to make a substantial contribution to the company's continued growth.
Manage the team of Area Franchise Leads and provide leadership and oversight to restaurants and franchisees in the designated region to achieve company and stakeholder objectives for growth and profitability. Superior knowledge of franchise agreements, restaurant operations, real estate, construction, and staff resources.
Through coaching, guidance, and strong relationships, sales, profits, and operating standards in the franchise restaurantsalong with growing and developing the team. Ability to meet or Exceed Annual Royalty contribution targets while enforcing full compliance of Church's franchise agreements, trademarks, and contractual rights.
Key Duties/Responsibilities:
Relationship Management: Strengthen and expand relationships with key stakeholders, including franchiseesand internal partners. Act as a primary point of contact for key franchisees in the region and work closely with them to drive business growth, resolve issues, and ensure a high level of satisfaction.
Communication: Must have excellent verbal and written communication skills to effectively communicate with franchisee and the internal team. This should includeexperience presenting information to diverse audiences, from restaurant general managers to the senior leadership team.
Managing Execution - Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
Leadership: Leads, recruits, develops and manages the team to meet the evolving needs of the organization. Develops strong relationships across the organization and with franchisees.
Financial Analysis and Reporting: Utilize financial analysis tools and reporting systems to monitor franchise performance, identify areas for improvement, and track key performance indicators (KPIs). Prepare financial analysis to provide insights and recommendations for optimizing profitability.
Market Expansion and New Openings: Play a key role in market expansion efforts, including assessing potential new markets, conducting feasibility studies, and facilitating the successful opening of new franchise locations. Collaborate with real estate and development teams to identify suitable locations, negotiate lease agreements, and oversee construction and pre-opening activities.
Performance Metrics and Goal Setting: Develop and implement performance metrics and goals to assist franchisees within the region. Collaborate with franchisees to set established targets and provide ongoing support and guidance to help them achieve and exceed their targets.
Innovation and Technology Adoption: Drive the adoption of innovative technologies and processes within the region to enhance operational efficiency, customer experience, and overall performance. Collaborate with IT teams to identify and implement appropriate solutions.
Cross-Functional Collaboration: Foster strong collaboration and communication across various departments, such as marketing, finance, operations, and human resources. Work closely with cross-functional teams to align strategies, share best practices, and drive overall business success.
Employee Engagement and Development: Take an active role in employee engagement initiatives within the region. Foster a positive and inclusive work environment, promote professional growth and development opportunities, and champion employee recognition and rewards programs.
Corporate Social Responsibility: Lead corporate social responsibility initiatives within the region, aligning with the company's values and community outreach goals. Identify opportunities for community partnerships, charitable activities, and sustainability initiatives.
Position Requirements (Education, Qualifications, Experience):
Bachelor's degree in finance, economics, or management. MBA Preferred
Experience leading high performing teams to meet or exceed annual goals in QSR, Food or Retail Industry
Must have 5+ years of multi-unit restaurant operations experience
5+ years people management
Experience with franchising and similar company policies/procedures in-depth knowledge
Experience with franchise operations, franchise agreements and contract compliance
Must have knowledge of support areas, includingperformance management, restaurant or retail operations training, marketing, finance and people development.
Excellent communication, influence, leadership and organizational skills.
Must have excellent PC skills in Microsoft Office: Outlook, Excel, PowerPoint, Teams and other reporting software.
Experience with audited financial statements, banking documents and finance analysis.
Able to travel extensively at least 50% - 75%
Competencies:
Critical Thinking - Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.
Influencing Others - Convinces and persuades others in either positive or negative circumstances to accomplish goals and objectives; responds to objections successfully; uses tact when expressing ideas or opinions.
Initiative - Acts proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
Innovative and Creative - Looks for ways to improve oneself, the job, the project, the system, and the organization; challenges conventional practices, generates new ideas to create novel solutions to problems.
Managing Execution - Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
Negotiating - Presents issues or ideas in a clear and influential manner; maintains an open-minded and non-judgmental attitude; listens to others' views and empathizes.
1. If you're hungry for a career that's fun, fast-paced and loaded with opportunity, then you've come to the right place. At Church's, we're not your typical quick service restaurant. We make real comfort food that makes a difference in peoples' lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.
2. Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.