Senior Director of Retail Operations

Job Title: Senior Director of Retail Operations

Reports to: Chief Retail Officer
Location: Nationwide (Remote) Preference will be given to qualified candidates in the following metropolitan areas - Los Angeles, Orange Country, San Diego, San Francisco, Chicago or NYC.
Company: JustFoodForDogs, LLC
Job Type: Full-time, Exempt

About JustFoodForDogs

At JustFoodForDogs, we are on a mission to improve the length and quality of life for as many pets as possible through fresh, human-grade nutrition. We are looking for a proactive, results-driven leader to take our retail operations to the next level.

Job Overview

The Senior Director of Retail Operations is a self-starter and people-first leader responsible for shaping the operational strategy, team culture, and executional excellence of all retail locations nationwide. This role requires exceptional business acumen, strong leadership skills, and a hands-on approach to building high-performing teams, standardizing processes, and driving customer-centric operations. The ideal candidate has a proven track record of scaling retail businesses, creating and implementing SOPs, and fostering a culture of accountability and innovation.

Key Responsibilities

People Leadership & Team Development

• Inspire, develop, and mentor a high-performing team of retail leaders, fostering a culture of accountability, engagement, and innovation.
• Act as a coach and mentor to General Managers and Regional Leaders, providing clear expectations, training, and growth opportunities.
• Lead efforts to recruit, retain, and develop top talent, ensuring leadership readiness to support expansion and evolving business needs.
• Champion a culture of collaboration and continuous improvement, ensuring every team member is aligned with JFFD's mission and values.

Strategic Leadership & Business Growth

• Develop and execute a retail operations strategy that drives performance, efficiency, and profitability.
• Set clear operational goals and performance metrics, using data-driven insights to address challenges proactively.
• Build and execute scalable processes and SOPs that support operational excellence in a high-growth environment.
• Collaborate with cross-functional teams (finance, marketing, supply chain) to align business objectives with retail execution.

Store Operations & Execution Excellence

• Drive consistency and efficiency in store operations by developing, implementing, and optimizing standard operating procedures (SOPs).
• Ensure each location reflects the JFFD brand, maintaining the highest standards of cleanliness, product quality, and customer engagement.
• Implement best-in-class inventory management and staffing strategies to maximize sales, minimize waste, and optimize labor productivity.
• Monitor store-level performance and implement corrective actions to ensure KPIs and financial targets are met.

Customer Experience & Brand Execution

• Leverage customer insights and industry trends to continually refine the in-store experience, ensuring best-in-class service and engagement.
• Identify and integrate technology solutions to enhance the customer journey, improve operational efficiencies, and strengthen brand loyalty.
• Implement training programs that empower teams to create meaningful customer interactions and drive retention and conversion.

Financial & Operational Performance

• Own financial performance across all retail locations, including budgeting, forecasting, cost controls, and profitability targets.
• Identify opportunities to improve ROI, reduce inefficiencies, and optimize resource allocation.
• Work closely with finance teams to ensure accurate reporting and data-driven decision-making.
• Oversee vendor and supplier relationships, ensuring optimal product availability, pricing, and quality control.

Innovation & Industry Trends

• Stay at the forefront of retail industry trends, customer behavior, and competitive landscape, ensuring JFFD remains ahead of the curve.
• Explore emerging retail technologies to drive innovation and enhance store operations, employee experience, and customer engagement.

Qualifications & Competencies

• A self-motivated, entrepreneurial leader who thrives in a fast-paced, high-growth environment.
• 10+ years of progressive leadership experience in multi-unit retail operations, with a track record of success in scaling businesses and driving results.
• Experience leading new store openings, SOP creation, and process standardization.
• Strong business acumen with expertise in financial management, budgeting, and P&L oversight.
• Exceptional people leadership skills, with the ability to recruit, develop, and inspire high-performing teams.
• Proven ability to drive a strong team culture, fostering accountability, collaboration, and continuous improvement.
• Strong analytical and problem-solving skills, with a data-driven mindset.
• Excellent communication and stakeholder management skills, with the ability to influence and align teams.
• Passion for the JustFoodForDogs mission and a commitment to delivering unparalleled customer experiences

Annual Salary & Bonus Incentive

• This position is an exempt position with an annual salary range of $175,000-$190,000.
• The annual bonus incentive for this position is 20% and contingent upon the performance of the company. Subject to the terms and conditions of the applicable plan.

Live Our Mission - At JustFoodForDogs, we act with integrity and build trust, treating everyone with dignity and respect. We bring passion to our mission, contribute positively to our environment, and strive to eliminate drama and negativity. Our commitment extends to exceeding expectations and supporting both our communities and the planet.
Be a Team Player - JustFoodForDogs values positive teamwork and strong relationships. We prioritize trust, support, and team success over individual recognition. Our approach is to serve others and focus on collective goals, ensuring that collaboration and mutual support are at the heart of our work.
Maintain a Positive Attitude - At JustFoodForDogs, we bring energy and enthusiasm to inspire our team. We stay optimistic, lead with empathy, and manage change with a positive outlook. Our focus is on constructive feedback and willingly assisting others to foster a supportive and confident workplace.
Deliver Results - We are driven to win with determination and commitment at JustFoodForDogs. We honor our promises, take initiative, and pay attention to the details. Our goal is to consistently deliver on our objectives while holding ourselves and others accountable for results.

JUSTFOODFORDOGS is an Equal Opportunity Employer. JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels