Senior Director, Registry Operations

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Company: Information Services Corporation

Location: Regina, SK S4N 7R8

Description:

Company Name:
Information Services Corporation

Location: Regina

Requisition ID:

Status: Full Time, Permanent

Job Close Date: May 30, 2025

We are ISC, an industry leading employer with a global presence. We provide registry and information management services for public data and records to our customers. Our mission of putting the right information in the right hands, at the right time, means more than just using the right technology. Our people are what drives our innovation, growth, and well-being.

We are looking for a Senior Director, Registry Services to help grow our business and contribute to our future.

The Senior Director, Registry Operations has direct accountability for the fulfillment of all customer transactions (revenue generating operations) and the delivery and management of the core Saskatchewan Registry Services within the Registry Operations business line. This includes the Land Registry, Legal Surveys, GIS Data, Geomatics Distribution Centre (GDC), Corporate Registry, Personal Property Registry, Enterprise Business Services (EBS).

Reporting to the Vice President, Registry Operations, other highlights include:
  • Leading the Registry Product Strategy teams (including Product Teams) and associated functions and will have significant influence over the activities of the Customer Relations functions and Registry Policy.
  • Creating and executing future focused operational and service delivery/engagement strategies that support the objectives of the organization.
  • Championing a customer service focus within the Core Registry Service and supporting functions.
  • Developing and delivering annual budgets and operating plans for the Core Saskatchewan registries and support functions.
  • Championing customer service focus in delivery of all registry products and services. This includes achievement of contractual and customer-committed service levels.
  • Ensures ISC is an appropriate steward of our responsibilities to the Province of Saskatchewan as set out in the Master Services Agreement.


What you'll need:
  • A University degree coupled with at least 8-10 years of demonstrated experience and competencies in areas such as strategic planning, service delivery, marketing, operations and product management, market and business analysis, market development, market research and communications (brand strategy, promotion and advertising), with (8-10 years) of experience managing large diverse groups. An MBA would be an asset or a combination of equivalent education, training, and management experience.
  • Demonstrated expertise in product management methodologies, quality standards, service level agreements and solutions lifecycle management.
  • Extensive knowledge of continuous improvement, strategic / business planning, problem solving techniques, and benefits realization methodology.


What we offer:
  • We believe in progress with purpose.
    • Innovative technology
    • A record of sustainable growth
    • Investment in diversifying lines of business
  • We support your growth.
    • Career development opportunities
    • Education support
  • We care about people.
    • Competitive salary and benefits package
    • Hybrid work schedule
    • Recognition programs


Help us put the right information in the right hands, at the right time. If this opportunity interests you, please apply by May 30, 2025. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted. If you are selected for an interview, please advise if you require any accommodations prior to the interview.

A little more about us:

ISC (TSX: ISC) is a leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.

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