Senior Encompass Administrator

Why Deephaven Mortgage?

Deephaven was founded in 2012 to provide mortgages to the millions of Americans who, for one reason or another, are unable to qualify for a traditional, government-backed loan. Deephaven champions those mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason why they can't qualify for a traditional loan. Using ingenuity, supported by common-sense underwriting, we continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing. We offer our loans through a network of 1,000+ independent mortgage brokers. We also buy loans from more than 200+ correspondent partners. Deephaven is headquartered in Charlotte, North Carolina and is owned by Pretium, a highly specialized investment manager focused on real estate, mortgage finance and corporate debt.

Job Overview

The Senior Encompass Administrator will be a pivotal role within the Technology Team and with the lines of Business. They will work closely with the Technology and Business teams to develop and implement strategic changes drive forward the company goals. They will manage the Mortgage Software Platforms to provide a cohesive ecosystem by building an architecture of software solutions that supports business needs through partnership and innovation. They will use their expertise in Encompass, mortgage system integrations, and finance related background to develop a clear understanding of our business needs, process, key stakeholders, and build relationships to drive forward change that impacts our business model.

This role is not remote and will require working a hybrid schedule in office in the Ballantyne area of Charlotte, NC.

What You'll Do

• Manage the Mortgage Software Vendor System Ecosystem including: Vendor Relationships/Management, Solutioning, System Architecture, and Release Note Review
• Make recommendations on Encompass and Loan Acquisition/Origination system changes and optimizations
• Create and maintain business rules, including advanced coding as necessary
• Design, code and implement complex Encompass modules like price adjustment, disclosure, re-disclosure, milestone completion rules, system integrations, custom data-objects, and data-forms using VB, C#, and Encompass SDK
• Facilitate migration from SDK to APIs
• Employ problem solving abilities to understand, interpret, troubleshoot, and resolve issues relating to system functionality
• Provide recommendations for process-flow improvements
• Ensure that proposed solutions work as desired through system analysis
• Review Encompass and other system release notes and work with department heads to make any needed system or process-flow changes
• Manage Encompass enhancements through testing of new functionality, deployment to production environment, and communication to end users

What We Need

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Alternatively, 2+ years of progressive experience in Encompass administration or a related specialty may be considered in lieu of formal education.
• Minimum of 3 years of hands-on experience with ICE Encompass and other Loan Acquisition/Origination platforms.

Certifications & Technical Skills

• Encompass Administrator Certification is preferred but not required.
• At least 3 years of experience developing business rules, working with the SDK, and customizing fields and forms within the Encompass system.
• Proficiency in administering and configuring customer-facing interfaces, such as ICE TPO Connect or similar platforms.
• Familiarity with API calls, Encompass plugins, .NET framework, and version control tools like GitHub.
• Exposure to JavaScript, particularly in the context of Encompass Web, is preferred.

Specialized Experience

Experience with Non-QM Mortgage Lending is a plus.

Familiarity with both Encompass Desktop and Encompass Web platforms, including their features and functionality.

Experience with migrations from Encompass Desktop to Encompass Web is an advantage.

Key Responsibilities

• Test and validate system changes before implementation to ensure functionality and accuracy.
• Provide clear and concise communication, offering guidance and leadership to team members.
• Interpret technical and business objectives, identifying challenges and providing innovative solutions to address them.
• Enable business capabilities through technical innovation and process improvements.

Personal Attributes:

• Strong problem-solving skills with a proactive approach to learning and adopting new technologies.
• Thrives in a fast-paced, dynamic environment with evolving priorities and challenges.
• Effective team player with the ability to collaborate across diverse stakeholders and environments.
• Demonstrated commitment to delivering high-quality results and software in a timely manner.
• Ability to work hybrid in office in the Ballantyne area of Charlotte, NC.

Our Perks

• Competitive base salary and bonus
• 401(k) plan with an employer match
• Health insurance with significant employer contribution that begins day one of employment
• Unlimited Responsible Time Off
• Amazing Company Culture

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