Senior Enterprise Client Applications Analyst

Dentons US LLP is recruiting for a Senior Enterprise Client Applications Analyst. We support ~1,600 end users across 20+ cities in the US. This position will be a member of the End User Compute team within the Technology Services group. The Senior Enterprise Client Applications Analyst will be considered a subject matter expert in Microsoft Office and the other applications which they primarily support.

Responsibilities

• Service the Firm's software portfolio, being a level 3 escalation point for end users and support teams, and further defining ways to increase stability, performance, and features in the environment.
• Perform ongoing analysis, selection, development, testing, and best practices to ensure continuous quality improvement of the application stack on physical and virtual user endpoints.
• Oversee application packaging requirements, configuration, design, and customization for large, complex, or firm-wide applications.
• Contribute to team's afterhours support coverage and maintenance windows.
• Other duties as assigned to fully meet the requirements of the position.

Experience & Qualifications

• At least 7 years of industry experience in application support of Microsoft Office Suite, iManage Worksite/DeskSite, BigHand products, Workshare Professional or similar software programs.
• Experience with Microsoft 365 SaaS products and corresponding third party applications that integrate.
• In-depth technical knowledge of Microsoft Windows 11.
• Ability to maintain awareness of technology developments and make recommendations to the team, managers, and team lead.
• Experience in ongoing quality assurance tasks and processes related to monthly patching and other software update cycles.
• Ability to have clear and efficient communications within the End User Compute team, other IT technical teams, IT support teams, and end user business units.
• Ability to lead discussions and elicit participation from others that are involved.
• Ability to assess risk levels in change management and make good decisions within the change system that Dentons provides.
• Dentons IT is widely dispersed across North America and the globe. Being comfortable and effective with remote tools while working across teams is important.
• Ability to cross train areas of your strength to others on the team.
• Openness to take on additional products and services as they are onboarded into the Firm.
• Ability to remain composed in high stress situations (like outages) to help guide the situation when warranted and work with multiple levels of IT with compressed time constraints.
• Able to work under pressue to tight project deadlinges and can adapt to differing demands, with the ability to multi-task and prioritize assigned workload.

Salary

Los Angeles Only DOE: $115,000 - $135,000

San Diego Only DOE: $113,000 - $130,000

Denver Only DOE: $108,000 - $125,000

Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.

Dentons US LLP is an Equal Opportunity Employer - Disability/Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.

If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Specialist at +1 314 259 5898 or contact us at dentonsusstaffrecruitment@dentons.com.

About Dentons

Across over 80 countries, Dentons helps you grow, protect, operate and finance your organization by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to engagement, culture and sustainability, we focus on what matters most to you. www.dentons.com