SENIOR EPIC APPLICATIONS ADMINISTRATOR

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Company: University of Washington

Location: Seattle, WA 98115

Description:

UW MEDICINE IT SERVICES has an outstanding job opportunity for a Senior Epic Applications Administrator position.

WORK SCHEDULE

  • 100% FTE - 40 hours per week

  • Day Shift - UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 - 16:00 (PST), Monday-Friday

  • Required participation in team on call schedule


  • DEPARTMENT DESCRIPTION

    UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

    POSITION HIGHLIGHTS

  • 100% remote opportunity

  • Values-based work environment

  • Active departmental Equity, Diversity, and Inclusion Committee

  • 15 days of vacation your first year - Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year

  • 100% matching, 100% immediately vesting 403(b)


  • PRIMARY JOB RESPONSIBILITIES

  • Gathering and analyzing customer business and technical requirements and complex issues, recommending solutions

  • Designing, building, and implementing large scale enhancements to meet functional requirements

  • Perform the role of technical lead on project teams, providing production support for escalated issues/tickets and ongoing system troubleshooting, maintenance, monitoring, and training

  • Managing intermediate scale projects, processes and documentation to support customer needs

  • Cross-training and mentoring team members


  • REQUIREMENTS

  • Bachelor's degree Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience

  • 6+ years' experience must include the following:

  • 5+ years providing EHR systems application maintenance/support

  • Exemplary customer service orientation, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service

  • 5+ years of experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)

  • Advanced experience defining customer requirements, translating them into design specifications for intermediate to large scale projects

  • Demonstrated experience mentoring and training team members and sharing knowledge

  • Strong knowledge of software development lifecycle

  • Extensive experience supporting small- and large-scale enterprise customers, both internal and external

  • Extensive experience walking clients through the use of systems in a healthcare environment


  • ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

    UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

    All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

    Become part of our team. Join our mission to make life healthier for everyone in our community.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

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