Senior Information Engineer

The Information Engineer Sr. Applies business process improvement practices to re-engineer methodologies/principles and business process modernization projects. Applies activity and data modeling, transaction flow analysis, internal control and risk analysis and modern business methods and performance measurement techniques. Assist in establishing standards for information systems procedures. Develops and applies organization-wide information models for use in designing and building integrated, shared software and database management systems for the following end user support environment scope:

• Provision, install, test, troubleshoot, and configure workstations, local and network peripheral devices, and wall-mounted projectors and smart boards-all within a diverse Windows desktop environment.
• Configure and install desktop hardware and software approved by ITO HOD.
• Receive, record, and respond to incidents and fulfillment requests via the ITSM tool.
• Test all desktop hardware once installed at a user location to ensure operability before closing the service request.
• Install and configure systems, peripherals, and devices in accordance with fulfillment requests and in compliance with applicable service levels. Peripherals are considered any items that interact with the central processing unit.
• Install, remove and/or replace network cabling between computers and wall outlets. All removed or replaced cabling shall be disposed of by the Contractor
• Work as part of a support team within an overall effort

Minimum Experience, Education and Certification:

• Bachelor's Degree
• 7 years applicable experience