Senior Integration Engineer
Apply NowCompany: KWI
Location: Melville, NY 11747
Description:
Senior Integration Engineer
Department: Customer Experience
Employment Type: Full Time
Location: Melville, NY
Compensation: $150,000 - $160,000 / year
Description
The Opportunity
The Senior Integration Engineer is a customer facing role that will act as the subject matter expert in integrating our customers' third-party applications as well as architecting customer specific solutions within the KWI suite. In addition, this role is responsible for providing written technical and process oversight on solution design across the Solutions Delivery team.
This role is a critical partner for our existing and pre-sales clients acting as a go between our customer and KWI's development team translating customer requirements into technical specifications (e.g., interface design specifications, analytic test specifications and system configuration). The Senior Integration Engineer will also serve as an internal go-to person and guide the team's overall activities.
The Company
We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Ford and many other globally recognizable brands.
We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.
As a Senior Integration Engineer, you excel at the below core competencies
The impact you'll make
What you will bring
As a member of the KWI team you will receive
Our work space
We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days of Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.
We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.
Our commitment to you
At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.
Department: Customer Experience
Employment Type: Full Time
Location: Melville, NY
Compensation: $150,000 - $160,000 / year
Description
The Opportunity
The Senior Integration Engineer is a customer facing role that will act as the subject matter expert in integrating our customers' third-party applications as well as architecting customer specific solutions within the KWI suite. In addition, this role is responsible for providing written technical and process oversight on solution design across the Solutions Delivery team.
This role is a critical partner for our existing and pre-sales clients acting as a go between our customer and KWI's development team translating customer requirements into technical specifications (e.g., interface design specifications, analytic test specifications and system configuration). The Senior Integration Engineer will also serve as an internal go-to person and guide the team's overall activities.
The Company
We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Ford and many other globally recognizable brands.
We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.
As a Senior Integration Engineer, you excel at the below core competencies
- Building partnerships and working collaboratively with others to meet shared objectives
- Operating effectively, even when things are not certain, or the way forward is not clear
- Takes full ownership over decisions, actions and failures
The impact you'll make
- Participate in internal Solutions Delivery team meetings and partner with the VP, Customer Experience on developing and building the team's competencies and capabilities.
- Responsible for ensuring that the Solutions Delivery team is keeping up with customer demand.
- Serve as internal subject matter expert on solutions architecture; act as a strategic partner for project allocation and communicate with development to help manage customer project workload.
- Assist in triage and managing queue of new customer requests for assignment to the Solutions Delivery team.
- Provide technical & process oversight on solution design across Solutions Delivery team.
- Asist in developing integration strategies with KWI's product suite in conjunction with our customers partners.
- Work closely with the rest of the team to share learnings and best practices - create a Center of Excellence.
- Engage with clients on project specifications and liaise with internal teams to ensure timely and accurate execution of projects.
- Become the subject matter expert on KWI's POS, Merchandising, Order Management, and eCommerce products.
- Ability to translate customer requests into technical specification for KWI's development team.
- Coordinate, map, and manage various technical integrations with customers third party solutions and vendors.
- Ability to create a Statement of Work (SOW) that documents solution "blueprint" of client projects, mapping specifications of the various technical functionalities to ensure the spec meets client's business needs.
- Support change management, ensuring all acceptance criteria is met with as little customer impact as possible.
- Provide pre-sales design support for low - medium level complexity solutions for both new and existing customers.
- Writing, developing and executing trial and proof of concepts for prospective clients; monitor progress of the client in using the product while keeping the account team informed of the trial status.
What you will bring
- 4 plus years of experience in technical customer facing environment, retail industry is a plus.
- Bachelor's degree preferred or equivalent in experience.
- Expert knowledge in cloud-based software platforms.
- Experienced with Microsoft Business Suite (Outlook, Excel, and Word), SQL, well versed in the use of API's, data flow and system integrations.
- Experience in technical facing consulting roles.
- Experience translating business requirements into technical specification requirements.
- Must be a team player and master communicator to internal and external customers.
- Must be able to multitask, prioritize and own multiple projects simultaneously.
As a member of the KWI team you will receive
- Full Medical, Dental and Vision
- Annual bonus eligible
- Free gym in the building
- Generous PTO policy
- Summer Fridays....all year round
- Tuition Reimbursement
- Discount from building caf
- 401(K) with a 50% company match (up to 6% of employee contribution)
- Employee Referral Program
- (1) Volunteer day each year
Our work space
We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days of Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.
We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.
Our commitment to you
At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.