Senior IT Manager - ERP Systems (SAP/Oracle - Sales and Service Focus)

Job Overview:

We are seeking an experienced Senior IT Manager with at least 10 years of expertise in leading teams and managing the implementation of SAP & Oracle ERP solutions. In this critical role, you will oversee a team of functional business system analysts and drive key initiatives related to ERP deployment, system integrations, systems upgrades and ongoing improvements. You will play a key role in project management, change management, and ensuring that ERP solutions are aligned with business objectives. The ideal candidate should have a proven track record in managing diverse teams across multiple time zones, fostering collaboration, and ensuring successful project outcomes using Agile methodologies and ITIL frameworks. Exceptional communication skills, both verbal and written, with the ability to collaborate across multiple levels of the organization and with external stakeholders.

If you are a dynamic IT leader with extensive ERP experience and a passion for driving change in large-scale organizations, we encourage you to apply!

Key Responsibilities:

• Team Management: Lead, mentor, and manage a team of functional business system analysts, ensuring optimal performance and development. Build and foster a collaborative team environment, ensuring effective knowledge sharing and communication in an international or multi-location environment.
• ERP Implementation & Support: Oversee and manage the full lifecycle of SAP / Oracle ERP with a heavy focus on Sale, Service & Distribution, from planning and design to deployment and support. Collaborate with cross-functional teams to define system requirements, configure solutions, and ensure successful ERP system adoption.
• Project Deployment & Capacity Planning: Drive project deployment by overseeing capacity planning, resource allocation, and ensuring project milestones and timelines are met. Manage project risks and deliverables within budget constraints and timelines.
• Functional Specifications: Work closely with business stakeholders to gather and document functional requirements, developing clear and comprehensive functional specifications. Ensure that solutions are properly aligned with business processes and objectives.
• Change Management: Lead and implement effective change management strategies to facilitate smooth transitions during ERP system implementations, upgrades, or process changes. Foster user adoption through training, support, and communication.
• Agile Methodology: Utilize Agile principles to manage and guide the project team throughout the project lifecycle ((Scrum/Kanban). Ensure continuous delivery and iterative progress with a focus on customer satisfaction and high-quality results.
• ITIL Framework Knowledge: Apply ITIL best practices to ensure efficient IT service management, incident management, change control, and service delivery. Proactively work to identify areas for improvement within IT processes and systems.
• Cross-Functional Collaboration: Work closely with business leaders, IT teams, and external vendors to ensure alignment across projects and initiatives. Drive communication and collaboration across functional areas to ensure smooth project execution.
• Time Zone Flexibility: Provide flexible working hours to ensure global project coverage, coordinating with teams and stakeholders in multiple time zones to ensure continuous project progress.

What we are looking for:

• Advanced Degree: A degree in Information Technology, Business Administration, or a related field is a plus.
• Functional Area of Expertise: Order to Cash, Service management, integration with CRM, eCommerce applications
• Certifications: SAP/Oracle technical certifications. ITIL certification, or related certifications in project management or IT service management.
• Communication: Excellent consultative, presentation, and facilitation skills
• Teamwork: Proven teamwork capabilities; strong relationship management and interpersonal skills. Skilled at delivering results in a cross-functional matrix team environment.
• Problem Solver: Superb problem-solving skills; logical and analytical thinker with attention to detail and the ability to manage multiple initiatives.
• Adaptable: Willingness to travel domestically and internationally to ensure successful implementations of the Business Systems at various MKS facilities as needed (5-20% travel)

In addition to the above responsibilities, the following are considered material job duties of the position:

• Ability to take and follow directions and instructions.
• Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner.
• Access to sensitive and confidential business systems and software, personally identifying information, the company's financial information, and/or the ability to maintain physical security and safety.

Compensation and Benefits:

Salary Pay Range: $150,000-190,000 per year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.

[Bonus and Benefits info if applicable]

Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].

Benefits: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.].

MKS will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

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