Senior IT Operations Analyst

A little about us

Hi, were Aurora Cannabis, and were so excited to meet you!

Were a global cannabis company with operations across Europe and North and South America. Were driven by our passion to help people improve their lives and have a diverse team who bring their best every day, so Aurora can be the cannabis provider of choice for patients and consumers.We love our work, and we especially love our high quality, innovative brands that make up the Aurora family from Aurora, Aurora Drift, San Rafael 71, Greybeard and Whistler.

Our people combined with our collective passion for the industry is what makes Aurora a special place to work and defines what we call our A-Team. We are a high-performing team of cannabis experts, innovators, and champions, that work, learn and win together. We thinkBIG, actBOLDand execute withPURPOSEin all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.

Job Summary

The Senior IT Operations Analyst will report directly to the Manager, IT Operations and be responsible for ensuring the seamless operation between service desk management and infrastructure support. This is a hybrid position (two days onsite) which requires a highly skilled individual with expertise in troubleshooting, maintaining, and optimizing IT systems and infrastructure. Sound interesting? Here is a little more.

As the Senior IT Operations Analyst you will

• Act as the escalation point for medium to complex service desk issues, ensuring timely resolution and minimal disruption to business operations.
• Manage, monitor, and troubleshoot servers, storage systems, and other critical IT infrastructure components.
• Perform system updates, patches, and hardware/software upgrades to ensure optimal performance and security compliance.
• Monitor service desk tickets to ensure accurate tracking, prioritization, and resolution of incidents and requests.
• Analyze recurring issues to identify trends and implement long-term solutions to improve user experience.
• Support operational duties in global sites as needed
• Develop, document, and maintain service desk policies, procedures, and best practices.
• Monitor and report on key performance indicators (KPIs) for service desk operations, driving continuous improvement initiatives.
• Provide user training and create documentation to improve end-user proficiency with IT systems and tools.
• Support cloud environments (e.g., Azure, AWS) and hybrid infrastructure setups.
• Maintain backup and disaster recovery systems, ensuring data integrity and rapid recovery in the event of an incident.
• Collaborate with infrastructure architects to implement and refine system configurations, ensuring scalability and reliability.
• Conduct regular capacity and performance assessments to ensure infrastructure meets current and future business needs.

You would be the best fit for this role if you have

• Degree in Information Technology and/or equivalent work experience.
• 3+ years of experience in IT Operations, with a focus on service desk and infrastructure support.
• Proficiency in managing and troubleshooting Windows server environments.
• Strong knowledge of networking concepts, including LAN/WAN, VPN, and firewall configurations.
• 3+ years of experience with HCI technologies such as Nutanix or VMware.
• 3+ years of experience with cloud platforms (e.g., Azure, AWS) and hybrid environments.
• Experience with scripting or automation tools (PowerShell, Python etc.).
• Experience with Enterprise backup solutions (Commvault, Rubrik etc.)
• Proficiency with ITSM tools such as ServiceNow.

Bonus points if you have

• Certifications such as ITIL, AZ-104 (Azure Administrator), SOA-C02 (AWS SysOps Administrator).
• Excellent troubleshooting and problem-solving skills.
• Strong organizational and abilities to manage competing priorities.
• Exceptional communication skills, with the ability to explain technical concepts to non-technical audiences.
• Proactive mindset with a focus on continuous improvement.

Why youll love working at Aurora

• Flexibility:you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, meeting-free-Friday-afternoons and more!

• Total Rewards:we will motivate you to go above and beyond with a competitive salary, professional development opportunities, company SWAG, team activities and modern technology.

• Team:we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helpsyou growand provide people better days with cannabis.