Senior IT Systems Engineer

This position is located in Bloomington, IL. Work is performed in multiple locations including the Integrity office, your home office, and our clients' sites.

SUMMARY: As a Senior IT Systems Engineer, you will be responsible for providing technical support and expertise to ensure a secure and problem-free technology environment. This role involves diagnosing and resolving complex technical issues, managing system infrastructure, and collaborating with cross-functional teams to optimize system performance and reliability.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES:

Customer Service:

• Ensure each client interaction is a positive representation of yourself and Integrity.
• Provide timely and informative updates to clients on service requests.
• Offer guidance and training to end users to enhance their IT proficiency.

Troubleshooting and Issue Resolution:

• Provide advanced technical support to end-users and IT teams, resolving complex hardware and software issues promptly and effectively.
• Investigate and troubleshoot system and hardware problems to identify root causes and implement solutions.
• Provide technical support to resolve issues related to cloud solutions.
• Provide both remote and on-site troubleshooting of issues.
• Work closely with vendors and the client's technical team to troubleshoot and resolve issues.
• Collaborate with cross-functional teams to resolve complex technical issues.

Infrastructure Management:

• Manage, maintain, and optimize servers, networks, and other IT infrastructure components to ensure high availability and performance.
• Monitor and manage cloud resources to optimize performance.
• Ensure the security of our clients' technology and cloud solutions by maintaining security protocols.

System Maintenance and Monitoring:

• Recommend and implement improvements to enhance system performance, scalability, and cost-efficiency.
• Monitor system performance and take proactive steps to prevent downtime.

Training and Guidance:

• Provide guidance and mentorship to support engineers.

Documentation:

• Develop and document solutions and best practices for problem resolutions.
• Record timely and accurate time and troubleshooting notes.
• Maintain accurate records of system configurations, changes, and support interactions.
• Create and update technical documentation and knowledge base articles.

Other responsibilities:

• Assist with emergencies as requested.
• Participate in the on-call rotation (roughly 4-5 weeks per year).
• Stay up to date with industry trends, emerging technologies, and best practices.
• Actively participating in Integrity's Open Book Management program by learning about the financials of the company and the financial impact of decisions.
• Actively participate in Integrity's Entrepreneurial Operating System by learning the tools, contributing to the solution of issues, and following our processes.
• Perform other duties as required and requested.

KEY SKILLS/KNOWLEDGE (COMPETENCIES) REQUIRED:

• Proficiency in Azure infrastructure, Microsoft 365 and Intune.
• Experience with Azure AD and conditional access policies.
• Knowledge of network switches, VLAN's, and routing.
• Experience with Windows servers, Active Directory, and Group Policy.
• Communicate troubleshooting clearly to both technical and non-technical parties.
• Excellent problem-solving and troubleshooting skills.
• Ability to prioritize tasks.
• Maintain confidentiality of information.
• Utilize excellent written and verbal communication skills, internally and with clients.
• Maintain composure in a fast-paced environment.
• Willingness to grow your technical skill set.

EDUCATION / EXPERIENCE:

• Advanced technical certifications preferred.
• Bachelor's degree in Computer Science, Information Technology or related fields preferred

Integrity's benefits include:

• Medical, vision, and dental insurance
• Short term and long term disability insurance
• Life insurance options
• Paid time off
• Paid holidays
• Birthday bonus day off with pay
• Anniversary bonus day(s) off with pay
• Paid parental leave
• Health Savings Account and Flex Spending Account options
• 401(k) company match
• Training
• Paid certifications
• Employee Assistance Program
• Paid CPR/AED Certification