Senior Manager - Patient Access Programs Program Management
Apply NowCompany: Novo Nordisk US
Location: Plainsboro, NJ 08536
Description:
About the Department
The Finance, Insights & Enterprise Solutions department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance, Insights & Enterprise Solutions works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?
The Position
Responsible for overseeing and managing all NNI patient product access programs to ensure Novo Nordisk's commitment to patient-centered care as well as fostering relationships with both patients and health care professionals.
Relationships
Reports to the Director - PAP Affordability. Works closely with Sales, Marketing, Finance, Customer Call Center, Commercial Effectiveness, Supply Chain, Procurement, Public Affairs, Public Policy, Managed Markets, Regulatory, Legal, IT, Trade, Product Safety and Compliance. External relationships include affordability program vendors.
Essential Functions
Physical Requirements
0-20% overnight travel required.
Qualifications
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
The Finance, Insights & Enterprise Solutions department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance, Insights & Enterprise Solutions works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?
The Position
Responsible for overseeing and managing all NNI patient product access programs to ensure Novo Nordisk's commitment to patient-centered care as well as fostering relationships with both patients and health care professionals.
Relationships
Reports to the Director - PAP Affordability. Works closely with Sales, Marketing, Finance, Customer Call Center, Commercial Effectiveness, Supply Chain, Procurement, Public Affairs, Public Policy, Managed Markets, Regulatory, Legal, IT, Trade, Product Safety and Compliance. External relationships include affordability program vendors.
Essential Functions
- Oversee and manage all aspects of Novo Nordisk's product access programs including:
- Product Trial- Non-FSE sample solutions
- Product Assistance
- Patient Assistance Programs (PAP)
- Diabetes PAP
- Growth Hormone PAP
- Hemophilia & Rare Bleeding Disorders PAP
- Hormone Therapy PAP
- Interim Product Programs
- JumpStart (Growth Hormone)
- Hemophilia & Rare Bleeding Disorders Interim Product Program
- Product Donations Operations
- Diabetes Camp Donation Program
- Disaster Relief Support
- Product Replacement Operations
- Guide Sharps container distribution and PPSWG Management
- Organize government reporting for State level PAP programs (MN, ME)
- Partner with institutions and health centers to coordinate alternative free product distribution solutions
- Navigate and serve as point compliance audits and lead management of solutions to compliance issues as they arise
- Functions and responsibilities for all programs:
- Business planning
- Develops solutions for internal and external product access needs and/or requests
- Responsible for developing estimates and timelines for new solutions
- Content development
- Develops and updates all program-related materials (internal and external) to support program
- Manages all necessary approvals including PRB when needed
- Financial management
- Generates the budget process and annual forecasts (admin, product and distribution costs)
- Assess budgetary impact of program modifications
- Makes sound decisions to optimize spend and ensures that resources are appropriately allocated and quality of services are maintained while costs remain on track
- Regularly tracks and reconciles expenses
- Operations & compliance
- Partners closely with compliance and legal to implement and monitor business rules for each program
- Follows internal and external procedures in managing contracts
- Leads program related KPIs program/vendor performance via regular status meetings, monthly reporting and calibration calls
- Continually monitors healthcare reform and industry trends regarding program business rules and distribution
- Collaborates closely with Managed Markets, Government Affairs, and Legal to ensure Novo Nordisk patient product support programs meet the needs of patients while remains in full compliance with federal and state regulations
- Monitors the programs on a regular basis to ensure program complies with all regulations
- Ensures compliance with all Novo Nordisk, legal and government policies and procedures relative to Patient Product Support Programs
- Facilitates quarterly review meetings with key stakeholders and vendor contacts to ensure quality, compliance and program expectations
- Respond to patient and healthcare professionals escalated issues/complaints
- Partners with Legal and Compliance to keep updated on all current policies, develops guidelines to ensure these are implemented and followed
- Manages/Audits external vendors to ensure service level objectives are being met and all problems are resolved in a timely manner
- Communicates program changes and statistics/metrics to internal groups as needed
Physical Requirements
0-20% overnight travel required.
Qualifications
- Bachelor's degree or equivalent experience. Master's degree preferred
- A minimum of eight (8) years sales and/or marketing experience within the pharmaceutical or healthcare industry preferred
- Budget and vendor management experience required
- Develops accurate short- and long-term plans, forecasting, and business analysis
- Ensures timely execution and follow-up. Meets deadlines
- Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required
- Planning, Execution and Follow-up - effectively prioritizes and spends time, and the time of others on what is important
- Strong interpersonal/communication skills
- Strong organization and analytical skills
- Strong written communication skills
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.