Senior Manager, Customer Insights
Apply NowCompany: SymphonyAI
Location: Seattle, WA 98115
Description:
Introduction
JOIN US! SymphonyAI is now hiring a Senior Manager, Customer Insights Consulting to join our SymphonyAI Retail team
This position provides dedicated, onsite consulting support to a retail division. You will lead all client initiatives related to customer-centric retailing and leveraging customer insight for decision-making. The ideal candidate will possess both a deep consulting and analytic background that enables them to derive actionable insights and drive engagement with category management teams and division leadership. S/he should be a self-starter who is prepared to execute against a strategic plan to consistently deliver on targets and see tasks through to execution.
In this client-facing role, you will serve as the customer insight champion, working with category and retailer leadership on a daily basis. As a key member of the retail team, your support will include utilizing SymphonyAI tools. The ability to generate insights and partner with the retailer to drive value from those insights is vital to the success of the role. This person must be a proficient communicator who can work independently and with groups to achieve optimal performance.
We're looking for passionate people who are problem solvers and know how to get things done. We have a team culture that encourages innovation, expects a high level of ownership, and enjoys what we do!
Job Description
What You'll Do
What You'll Bring
What We Offer
About Us
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.
Visit here, for more information about how we hire, what's in it for you, our culture and values.
#LI-DC1 #LI-REMOTE
JOIN US! SymphonyAI is now hiring a Senior Manager, Customer Insights Consulting to join our SymphonyAI Retail team
This position provides dedicated, onsite consulting support to a retail division. You will lead all client initiatives related to customer-centric retailing and leveraging customer insight for decision-making. The ideal candidate will possess both a deep consulting and analytic background that enables them to derive actionable insights and drive engagement with category management teams and division leadership. S/he should be a self-starter who is prepared to execute against a strategic plan to consistently deliver on targets and see tasks through to execution.
In this client-facing role, you will serve as the customer insight champion, working with category and retailer leadership on a daily basis. As a key member of the retail team, your support will include utilizing SymphonyAI tools. The ability to generate insights and partner with the retailer to drive value from those insights is vital to the success of the role. This person must be a proficient communicator who can work independently and with groups to achieve optimal performance.
We're looking for passionate people who are problem solvers and know how to get things done. We have a team culture that encourages innovation, expects a high level of ownership, and enjoys what we do!
Job Description
What You'll Do
- Support client objectives to improve their overall business by driving customer loyalty and sales
- Coach merchant teams to use customer insight in their day-to-day decision-making
- Provide actionable insights and recommendations backed by a fact-base
- Utilize BI tools including Symphony reports to help answer retailer business questions
- Partner with internal and external CPG-focused groups on key initiatives
- Train clients on the use of SymphonyAI tools and insights
- Support all key business strategies as identified by the client
- Participate in key cross-functional projects that cut across retail team(s)
- Participate in the development of best practices, training, and reference materials
- Contribute to quality control and validation of all reporting and troubleshooting data and software issues as needed
- Actively participate in and assist with preparations for team and client meetings as requested
What You'll Bring
- At least 5-7 years of experience working across merchandising / category management (assortment, pricing, promotion, placement), either from a management consulting or retailer standpoint
- Experience leveraging data and analytics for category management / merchandising decision making
- Strong analytics aptitude with excellent problem-solving skills
- Experience successfully influencing clients
- Prior experience from a top tier management consulting firm working with a grocery retailer
- Familiarity with BI applications
- High technical knowledge of Microsoft Word, Excel and PowerPoint
- Demonstrated drive and initiative
- Ability to work in a fast paced, deadline-oriented work environment
What We Offer
- Competitive Salary and benefits package designed to attract and retain top talent.
- Flexible Hybrid Working Model to support a healthy work-life balance.
- Collaborative and Inclusive Work Environment that values diversity and teamwork.
- Access to the Latest Technologies and tools to enhance your work and skills.
- A Chance to Make a Tangible Impact on cutting-edge AI solutions driving the future of the retail industry.
About Us
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.
Visit here, for more information about how we hire, what's in it for you, our culture and values.
#LI-DC1 #LI-REMOTE