Senior Manager, Delivery (Data Centre)

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

The Senior Manager of Delivery Data Centreis a critical leadership role within our Professional Services organization. This individual will beresponsiblefor the successful delivery of complex datacenter and hybrid cloud projects, ensuring client satisfaction, on-time and within-budget project completion, and the development of strong client relationships. The role requires a deep understanding of datacenter technologies, hybrid cloud architectures, and aproventrack record of leading and mentoring high-performing teams.

Key Responsibilities

• Project Delivery: Lead and manage a portfolio of complex datacenter and hybrid cloud projects, ensuring projects are delivered on time, within budget, and meet or exceed client expectations. This includes developing high level project plans, managing resources, tracking progress, and mitigating risks.
• Team Leadership & Mentorship: Lead and develop a high-performing team of technical engineers and specialists. Provide mentorship, coaching, and performance management to foster collaboration and a supportive team environment nationwide.
• Client Management: Build and maintain strong relationships with clients, acting as the primary point of contact for project-related communication and issue resolution. Proactively identify and address client concerns, ensuring a positive client experience.
• Resource Management: Manage a team of approximately 10 data center engineers / specialists, optimizing personnel and budget for maximum efficiency. This includes strategically partnering with external vendors and hiring contractors as needed to meet project deadlines
• Financial Management: Track project financials, manage budgets, and forecast project costs accurately. Identify and address potential cost overruns proactively.
• Risk Management: Identify, assess, and mitigate project risks throughout the project lifecycle. Develop and implement risk mitigation plans to minimize potential project delays or cost overruns.
• Process Improvement: Continuously evaluate and improve project delivery processes, identifying opportunities for increased efficiency and effectiveness.
• Technical Expertise: Possess a strong understanding of datacenter technologies, hybrid cloud architectures, and relevant industry best practices. Provide technical guidance to project teams as needed.
• Sales Support: Collaborate with sales teams to provide technical expertise and support during the sales process, contributing to accurate project scoping and proposal development.

Critical Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
• 5+ years of experience in IT infrastructure management, with a strong focus on storage, hybrid cloud, and data center technologies.
• 5+ years of experience in a leadership or management role, leading and mentoring technical teams.
• Proven experience in managing complex projects, utilizing Agile methodologies preferred.
• Deep understanding of storage technologies (SAN, NAS, object storage), cloud platforms (AWS, Azure, GCP), virtualization technologies (VMware, Hyper-V), and data center infrastructure.
• Strong budgeting and financial management skills.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build relationships with clients at all levels.
• Strong problem-solving and analytical skills.
• Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, VMware Certified Professional) are highly desirable.
• Writing, presentation and communication skills in English (French would be a nice to have).