Senior Manager, Geophysical Services

Strategic Intelligence Fueled by Science

Working Title:

Senior Manager Geophysical Services and Customer Experience

Reports to:

Director Global Operations Seismic Monitoring Services

Based in:

Ottawa, ON

Term:

Full Time

Company

Nanometrics is an award-winning company providing monitoring solutions and equipment for studying man-made and natural seismicity. Headquartered in Ottawa, Ontario, with offices and representatives worldwide, Nanometrics has over 30 years of experience, delivering solutions to customers across the globe. Nanometrics real-time and portable systems are utilized by the world's leading scientific institutions, universities, and major corporations. Our pedigree is founded on precision instrumentation, network technology, and software applications for seismological and environmental research. We specialize in collecting and analyzing critical real-time data for global, regional, and local seismic networks. We deliver world-class network design, installation, and training services throughout the globe in a safety-conscious environment.

Position

This is an exciting opportunity for a motivated and experienced senior Geophysicist to evolve, enhance and grow the relationship with a diverse customer base across our Seismic Monitoring Services portfolio. Nanometrics strives to be a one stop shop for all services related to seismology and as such this leader would need experience or the ability to grow in all relevant industries.

The position entails knowledge and application of Nanometrics best-in-class seismic monitoring

processing, and how these services enable the operational, compliance and business needs of our customers. Proactive thinking and a sense of passion and urgency towards customer experience are key attributes.

Job Duties

• Developing and implementing customer experience strategies and initiatives
• Analyzing customer feedback and data to identify improvement opportunities
• Ensuring consistent and positive customer interactions across all touchpoints
• Collaborating with cross-functional teams to enhance customer satisfaction
• Monitoring customer metrics and reporting on CX performance
• Develop and lead initiatives to create long term relationships with clients by managing and interpreting their requirements; speaking with clients to understand, anticipate, and meet their needs
• Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively. Define standardized communication strategy
• Define easily interpretable packages for seismic data products which ensure customer relevancy and ease the pathway to compliance.
• Provide contextualization for seismic data as applies to specific industry verticals (i.e. oil and gas, mining, critical infrastructure, new energies, etc)

Key Competencies
Exceptional communications skills
Goal oriented with a focus on results for the customer
Team player building cross functional success in combination with the customer
Creative problem solving and interpretation skills
Keen attention to detail
High level of ethics and integrity

Requirements

• BSc in Geophysics, Seismology, Physics or Engineering
• Minimum 10 years of experience as a professional geoscientist in the oil & gas, mining or related
• industry
• Must have the technical ability to explain product functions and have excellent communication and negotiation skills
• Proven ability able to develop relationships with clients and customers, responding promptly and appropriately
• Ability to coordinate with cross-functional teams
• Outstanding written and verbal communication and presentation skills
• Strong client-facing, organizational and interpersonal skills
• Understanding of markets and trends, competitive landscape, industry product offerings and customer challenges
• Technical sales, or business development experience

Assets

• Prior experience working with seismic data products either as a service provider or customer
• Prior experience with real-time local or regional seismic network data acquisition, management and analysis
• Prior experience with management and processing of surface microseismic data sets
• Prior experience with seismic data processing techniques including but not limited to: double difference relocation, velocity model building, STA/LTA triggering, template matching, beamforming, noise-reduction filtering, event magnitude computation, focal
• mechanism/moment tensor inversion and stress field inversion Msc in Geophysics, Seismology, Physics or Engineering

Why Nanometrics?

• We are a global leader in seismic solutions and a Canada's Best Managed Companies Gold Standard winner.
• We value sustainable growth that benefits our employees, our community, and the environment.
• Maximize your productivity with our flexible hybrid work model. Our centrally located office space offers a stimulating environment for collaboration and focused work. Plus, enjoy a convenient commute with easy access to biking paths and public transportation.
• Engage in virtual and onsite social events centered around collaboration, learning, and fun, including volunteer events, celebrations, and team-building activities.
• Our comprehensive group benefits program includes RRSP matching, health/dental benefits, a corporate bonus program, education assistance, and a health spending account.
• Our Employee Assistance Program (EAP) provides services and support for health, work-life solutions, legal guidance, financial resources, wellness tools, and more.
• Enjoy a competitive leave program, including a holiday shutdown (December 25 to January 1).
• Grow your career with learning and development opportunities.
• Collaborate with high-performing teams and some of the industry's top minds.

Nanometrics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require accommodation as part of the recruitment and selection process, please reach out to careers@nanometrics.ca