Senior Manager, Home Equity

The Senior Manager, Home Equity will be an energetic and talented professional to lead the operations and development of the Home Equity team. As a Credit Union Service Organization (CUSO) our dynamic and fast paced work environment depends on operational excellence, innovation, and collaboration. The Senior Manager will help the Home Equity team attain efficiencies in the processes we support, exceed expectations, support and/or lead critical initiatives, provide cost savings, and engage our employees through a strong culture.

S3 STAR Values:

• Service
• Teamwork
• Attitude
• Results

Location: Remote

TOP JOB RESPONSIBILITIES:

• Drive successful performance of employees; address performance and ensure employee relations are resolved timely.
• Manages, supports and monitors all Home Equity loan processes including processing, underwriting, funding, and member service.
• Ensure proper workforce planning and resource planning.
• Monitoring SLAs and reporting on productivity, turn times, and volumes to the director.
• Working knowledge and understanding of the department budget.
• Collaborates with other management team leaders to ensure overall goals are achieved.
• Recognizes areas needing improvement and takes appropriate action.
• Updates, creates, monitors, and tracks monthly statistical reports to provide to management.
• Serve as back up to the Director.

Other responsibilities and opportunities:

• Responsible for resolving complex escalations.
• Lead initiatives and participate in projects as department subject matter expert.
• Additional job-related projects and duties as assigned by management.

CORE COMPETENCIES:

Knows the Business

Coaches and Develops

Manages Performance

Practices Accountability

Fosters Positive Employee Experiences

QUALIFICATIONS & SKILLS:

• Bachelors degree in business, finance, or management preferred.
• 7 years of experience in Real Estate Lending required.
• 5 years or management experience required.
• Extensive knowledge of home lending compliance and regulations.
• Working knowledge of Power BI.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Strong communication skills both verbal and written.
• Ability to lead and influence.
• Ability to communicate across all levels of the organization.
• Proven ability to organize and handle multiple tasks and prioritize appropriately.

PERKS AND BENEFITS:

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program

About S3:

We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America's most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we'll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status."

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Occasionally: Perform basic mathematical computations. Perform advanced or non-routine mathematical computations. Compile, copy and compare information.

Frequently: Analyze and compute information. Problem solving and critical thinking. Project planning and execution. Handle confidential/sensitive information. Exhibit excellent customer service skills. Facilitate meetings; speak to groups.

Constantly: Works independently, little supervision needed. Effectively communicate verbally and in writing. Exercise good judgement/reasoning and resourcefully solve routine problems. Organize and handle multiple tasks and prioritize. Motivate, lead, influence and collaborate with others both internally and externally.

Physical Requirements-

Occasionally: Walk- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Use hand/fingers to handle and feel. Reach- Extending hand(s) and arm(s) in any direction. Travel

Constantly: Sit- Remaining in a seated position for long periods of time. Use hands/fingers for repetitive keyboard & hand motion. Speak coherently.

Emotional Effort- Frequent short deadlines. Work environment hectic with continual periods of high stress.

Internal/External Interaction- Steady and ongoing with occasional periods of low volume.