Senior Manager, Housing
Apply NowCompany: Canadian Mental Health Association Toronto Branch
Location: North York, ON M6A 1B8
Description:
Senior Manager, Housing Services - Housing Services(Full-Time Permanent)
The Role and Opportunity
The Canadian Mental Health Association (CMHA) -- Toronto is looking for a Senior Manager to join our Housing Services Program. The Housing Services program provides support to help individuals maintain their housing and access community resources to assist them in their recovery process. This position will manage a team of Outreach and Housing Workers providing community-based housing services to individuals who suffer from severe mental illness and are living independently in the community.
The Canadian Mental Health Association (CMHA) is the most established and extensive community mental health organization in Canada. We identify and respond to Canada's most pressing mental health priorities. At the national level, we push for nationwide system and policy change. At the community level, millions of people in Canada rely on CMHA's extensive grassroots presence. Since 1918, CMHA has grown to provide mental health services and supports across Canada in over 330 communities. CMHA Toronto was established in 1953. CMHA Toronto proudly provides services to over 10,000 clients per year, in 31 programs at 13 locations across the City of Toronto. Our services are delivered by a passionate and diverse team. Join us in providing high quality mental health and addictions services, advocating for a better mental health system, and providing education and mental health supports to clients across Toronto.
RESPONSIBILITIES
The Senior Manager, Housing Services will lead and support the program staff through recruitment, orientation, and ongoing supervision. This role involves developing job descriptions, conducting performance reviews, and approving staff work hours, timesheets, and expense claims. The Senior Manager will also address staffing needs, implement corrective actions when necessary, and promote a positive, team-oriented work culture. Additionally, the position requires collaboration with community stakeholders to assess housing needs, client engagement in program planning, and overseeing funding proposals to support program growth and sustainability.
The Senior Manager will oversee financial approvals, budget management, and ensure compliance with CMHA Toronto's organizational policies. Responsibilities also include managing property leasing, maintenance, repairs, and tenant relations, ensuring housing properties meet safety and accessibility standards. The Senior Manager will represent CMHA Toronto in external committees, provide on-call crisis support for front-line staff, and deliver direct client services when required. This role also actively contributes to quality improvement (CQI) initiatives and ensures that housing services maintain a safe and healthy environment for clients and staff.
SKILLS YOU BRING
CMHA Toronto's ideal candidate will have an Undergraduate Degree in Social Work, Social or Health Sciences, Property Management or another related field. The candidate should bring a minimum of five years of experience in a management or supervisory role, with a focus on housing and property management. The candidate will have extensive experience in community mental health, housing, or supportive housing, and a strong understanding of crisis intervention and recovery principles. A deep knowledge of landlord-tenant issues and relevant legislation, including the Residential Tenancies Act and Ontario Human Rights Code, is essential. Additionally, the candidate will have hands-on experience in property management, with familiarity in areas such as building maintenance, health and safety compliance, and tenant relations.
The successful candidate will have demonstrated experience in budgeting, financial management, and resource allocation skills. Strong human resources management abilities are a must, including experience in staff recruitment, development, and retention. The candidate should also excel in interpersonal and communication skills, with a proven ability to coach and build teams while fostering positive interactions and collaboration. Strong organizational, problem-solving, and consensus-building skills are essential, as is the ability to effectively manage multiple responsibilities and prioritize tasks.
Required to have a valid Ontario Driver's License, access to a vehicle and insurance coverage. The candidate must be able to work flexible hours, including evenings and weekends.
WHY CHOOSE CMHA TORONTO?
If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-life balance. Our benefits include:
Salary: $89,995 - $104,318
Hours of Work: 35 per week
CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a 'no blame and accountable' environment. Our staff report that they value the flexibility in work schedules and the work-life balance CMHA Toronto encourages. They appreciate the training and development opportunities provided to staff and the encouragement for continuous learning. Staff often comment on the sense of family and personal support that exists throughout the organization.
CMHA Toronto is committed to an equitable, diverse, inclusive, anti-racist and anti-oppressive workforce reflecting the diversity of the communities within which we work and is an equal opportunity employer. As such, we encourage equity-seeking candidates to apply, especially those who identify as Black, Indigenous, people and women of colour, people with disabilities, 2SLGBTQ+ or women. We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health issues, either through self or a loved one, is an asset. If you are contacted by our offices regarding a job opportunity, please advise prior to the interview should you require any accommodation.
To be eligible for this role, candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination or medical/religious exemption.
CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.
The Role and Opportunity
The Canadian Mental Health Association (CMHA) -- Toronto is looking for a Senior Manager to join our Housing Services Program. The Housing Services program provides support to help individuals maintain their housing and access community resources to assist them in their recovery process. This position will manage a team of Outreach and Housing Workers providing community-based housing services to individuals who suffer from severe mental illness and are living independently in the community.
The Canadian Mental Health Association (CMHA) is the most established and extensive community mental health organization in Canada. We identify and respond to Canada's most pressing mental health priorities. At the national level, we push for nationwide system and policy change. At the community level, millions of people in Canada rely on CMHA's extensive grassroots presence. Since 1918, CMHA has grown to provide mental health services and supports across Canada in over 330 communities. CMHA Toronto was established in 1953. CMHA Toronto proudly provides services to over 10,000 clients per year, in 31 programs at 13 locations across the City of Toronto. Our services are delivered by a passionate and diverse team. Join us in providing high quality mental health and addictions services, advocating for a better mental health system, and providing education and mental health supports to clients across Toronto.
RESPONSIBILITIES
The Senior Manager, Housing Services will lead and support the program staff through recruitment, orientation, and ongoing supervision. This role involves developing job descriptions, conducting performance reviews, and approving staff work hours, timesheets, and expense claims. The Senior Manager will also address staffing needs, implement corrective actions when necessary, and promote a positive, team-oriented work culture. Additionally, the position requires collaboration with community stakeholders to assess housing needs, client engagement in program planning, and overseeing funding proposals to support program growth and sustainability.
The Senior Manager will oversee financial approvals, budget management, and ensure compliance with CMHA Toronto's organizational policies. Responsibilities also include managing property leasing, maintenance, repairs, and tenant relations, ensuring housing properties meet safety and accessibility standards. The Senior Manager will represent CMHA Toronto in external committees, provide on-call crisis support for front-line staff, and deliver direct client services when required. This role also actively contributes to quality improvement (CQI) initiatives and ensures that housing services maintain a safe and healthy environment for clients and staff.
SKILLS YOU BRING
CMHA Toronto's ideal candidate will have an Undergraduate Degree in Social Work, Social or Health Sciences, Property Management or another related field. The candidate should bring a minimum of five years of experience in a management or supervisory role, with a focus on housing and property management. The candidate will have extensive experience in community mental health, housing, or supportive housing, and a strong understanding of crisis intervention and recovery principles. A deep knowledge of landlord-tenant issues and relevant legislation, including the Residential Tenancies Act and Ontario Human Rights Code, is essential. Additionally, the candidate will have hands-on experience in property management, with familiarity in areas such as building maintenance, health and safety compliance, and tenant relations.
The successful candidate will have demonstrated experience in budgeting, financial management, and resource allocation skills. Strong human resources management abilities are a must, including experience in staff recruitment, development, and retention. The candidate should also excel in interpersonal and communication skills, with a proven ability to coach and build teams while fostering positive interactions and collaboration. Strong organizational, problem-solving, and consensus-building skills are essential, as is the ability to effectively manage multiple responsibilities and prioritize tasks.
Required to have a valid Ontario Driver's License, access to a vehicle and insurance coverage. The candidate must be able to work flexible hours, including evenings and weekends.
WHY CHOOSE CMHA TORONTO?
If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-life balance. Our benefits include:
- Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
- Comprehensive Group Health Insurance - Health, Dental, Vision, Paramedicals
- Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
- Annual Professional Development Funding for career learning and advancement
- Work with like-minded, passionate individuals and make an impact on mental health service delivery
- Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference
Salary: $89,995 - $104,318
Hours of Work: 35 per week
CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a 'no blame and accountable' environment. Our staff report that they value the flexibility in work schedules and the work-life balance CMHA Toronto encourages. They appreciate the training and development opportunities provided to staff and the encouragement for continuous learning. Staff often comment on the sense of family and personal support that exists throughout the organization.
CMHA Toronto is committed to an equitable, diverse, inclusive, anti-racist and anti-oppressive workforce reflecting the diversity of the communities within which we work and is an equal opportunity employer. As such, we encourage equity-seeking candidates to apply, especially those who identify as Black, Indigenous, people and women of colour, people with disabilities, 2SLGBTQ+ or women. We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health issues, either through self or a loved one, is an asset. If you are contacted by our offices regarding a job opportunity, please advise prior to the interview should you require any accommodation.
To be eligible for this role, candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination or medical/religious exemption.
CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.