Senior Manager, HR Operations

Requisition ID: 223171

Salary Range: 13,000.00 - 200,000.00

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Title: Senior Manager, HR Operations - New York, NY or Houston, Texas

Global Banking and Markets

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank's strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!

Purpose: Responsible for leading the U.S. HR Operations team in the timely execution and delivery of the following functional areas: Hire & Onboarding, HR Data Management (end-to-end lifecycle), Employee Services and employee inquiries via all channels. This includes answering escalated inquiries and ensuring that all activities are executed in line with standard procedures and Service Level Agreements (SLAs). The Senior Manager, HR Operations will also be responsible for U.S. Immigration, overseeing the U.S. Contingent Worker population, supporting large project-based requests such as acquisitions, divestitures, reorganization, etc. and will build strategic relationships to better influence partners, vendors, and requestors. This role is responsible to drive forward enhancements and delivers impactful changes to continuously improve the overall employee experience. Collaborates across multiple stakeholder groups both within and outside HR to drive strategic initiatives forward.

What You'll Do

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, processes and knowledge.
• Provides leadership and guidance to teams and ensures the processing and delivery of employee data, onboarding, offboarding, immigration and Contingent Workforce management changes are completed in alignment with standard processes and policies.
• Coaches team members on complex employee inquiries, resolves escalated inquiries, and provides coverage for overflow work when required.
• Accountable for the overall end-to-end employee experience ensuring all interactions with the HR Operations team meets region's requirements. This includes creating enhancements and efficiencies to existing processes with goal of continuously improving the employee experience.
• Develops and holds self and team accountable to meet objectives aligned to unit's goals and KPIs, prioritizing workload and re-aligning resources as required to optimize results and throughput.
• Tracks and reports on volume and activity completed by the team through regular and established reporting, commenting on variances in performance and uses the information to identify process or operational gaps/issues/trends.
• Acts as a subject matter expert on U.S. processes, regulatory requirements, and controls, representing the team on all projects and initiatives, providing perspective on how to enhance the employee experience and propose improvements to systems and processes.
• Participates with both local and global stakeholders in identifying and initiating new projects, business systems, product designs, and procedures. Responsible to be the U.S. HR Ops lead in the delivery of global initiatives within the region.
• Actively seeks opportunities to improve operational effectiveness, and consults with peers, manager, others on the U.S. HR team, and global COEs in developing practical solutions.
• Manages and maintains select U.S. HR Operations third party vendors, ensuring compliance with Third Party Risk Management, Security, and Privacy
• Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Builds a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vision/values/business strategy; and managing succession and development planning for the team.

What You'll Bring

• Post-Secondary Degree in Human Resources or Business or related field
• Relevant experience in resolving customer service requests
• Deep understanding and knowledge of Bank policies and procedures
• Strong knowledge of organizational structure and complexity
• Experience coaching and leading a large team
• Knowledge of end-to-end processes and downstream implications of HR transactions
• Knowledge of U.S. Immigration
• Experience with project management and change management related to leading large initiatives
• Proven teamwork capabilities; strong relationship management and interpersonal skills
• Comfortable operating in global organization
• Attentive to details and deadlines; ability to manage multiple priorities

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): United States : New York : New York City || United States : Texas : Houston

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.