Senior Manager Monitoring & Reporting

Sr Manager ECPMO Monitoring and Reporting

The Sr. Manager ECPMO Monitoring & Reporting will be responsible for providing leadership to a team who owns the program monitoring and reporting within the ECPMO target operating model. This leader will define ECPMO controls that monitor adherence to the target operating model and includes the creation of robust reporting to gain insights that translate into actions and outcomes. This includes the development of KPIs to monitor the effectiveness of the process.

The Sr. Manager will drive a team that will stand up a process to monitor and report to the executive councils, metrics that cover program adoption & sustainment. This leader will partner with the Director, Program Office to develop executive level material to share results and make recommendations.

The Sr. Manager will lead a team to oversee control monitoring and reporting, program reporting & materials, QA/QC. The incumbent will work closely with business leaders, Risk and Compliance teams, Corporate Governance, Process Transformation, and technology partners, to ensure consistent and effective governance practice.

Position Responsibilities:

Program Monitoring & Reporting

• Develop and implement a standardized governance framework to monitor and control activities within the ECPMO's risk profile and regulatory requirements.
• Continually analyze key data points to monitor the overall health of the program efforts, customer incidents and other metrics.
• Perform root cause analysis and recommend corrective measures.
• Establish and maintain measurable program performance.
• Establish reporting, analytics, and monitoring routines.
• Create and generate regular reports on change management activities, including success rates, issues, risks, and lessons learned as well as overall program performance and perform root cause analysis. Communicate these reports to senior management or governance bodies with recommendations.
• Continuously evaluate how proposed or implemented changes affect the ECPMO to better understand the broader implications of changes.
• Oversee the quality of change implementation to ensure that changes do not introduce new problems or degrade service quality.
• Provide coaching for team to ensure that deliverables are timely and that stakeholders expectations are met.
• Track the progress of Target Operating Model to ensure optimal performance.
• Use metrics and KPIs to monitor the effectiveness.
• Establish mechanisms for feedback on change processes to continuously improve governance and control measures.

Risk Management and Control

• Ensure the ECPMO adheres to governance policies, standards, and procedures.
• Implement controls to mitigate risks associated with changes.
• Identify, assess, and monitor risks throughout the change process.
• Develop and oversee contingency plans for when changes do not go as planned.

ECPMO Partnership

• Partner with other ECPMO leaders and partners to gather feedback and requirements to ensure the governance process supports the overall ECPMO and other supported areas.
• Facilitate alignment between the ECPMO leaders on the monitoring and control of the ECPMO Target Operating Model.
• Participate in ECPMO leadership meetings to align monitoring and control strategies across the ECPMO on proper monitor and control measures.
• Regularly update stakeholders with the status of changes through formal reports or dashboards including clear communication of progress, issues, risks, and deviations from the plan.
• Keep stakeholders informed about the performance overall of the Target Operation Model.
• Foster a culture of compliance and risk awareness within the team and across the ECPMO.
• Educate teams on the importance of monitoring and control in change management.

Leadership

• Direct managerial and HR responsibilities and team development for direct reports.
• Assign and prioritize tasks, projects, and activities.
• Ensures that the team adheres to approved governance framework.
• Ensure staff are trained in monitoring tools and techniques.
• Manage and develop team cultivating a spirit of one team with shared goals and objectives.
• Select, motivate, and retain high performing talent.
• Provide on-going feedback to maximize overall performance.
• Other duties as assigned.