Senior Manager of Operations | Enercare Centre

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Overview

Under the supervision of the Assistant General Manager, this position manages and coordinates the day-to-day operations of the facility (Convention Center and exhibition hall/meeting rooms), including engineering, maintenance, set-up / changeovers, custodial/housekeeping, Public Safety and grounds keeping. Provides overall administrative planning, direction, and policies to operating managers maintaining the highest quality service program to ensure client satisfaction. Assists in the development and management of annual Operations Department budget.

This role pays a yearly salary of $78,000 to $84,000 CAD.

Benefits for FT roles: Health, Dental and Vision insurance, Pension matching, and paid time off (vacation days, sick days, and 11 holidays)

This position will remain open until May 23, 2025.

Responsibilities

• Plan, coordinate, and review the work plan for convention, Tradeshow & Expo operations; meet with staff to
  identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures;
• Oversees daily operation and maintenance of the facility and all systems. This includes HVAC, sound, lighting, fire protection, life safety, workplace safety, communications, video boards, etc.
• Works closely with the Event Department in the advancing and communicating of event information to the appropriate departments and staff
• Develops pre-event department expense estimates for the Event Department and Finance Department
• Oversees Custodial services for entire facility including daily cleaning, pre-event, event and post-event cleaning
• Assists in the administration of Set up (in house) and other labor groups
• Oversees the operation of event set-up and tear-down, i.e. stage risers, chairs, signs, etc.
• Assists in negotiation and administration of contracts with outside vendors including pest control, elevator & escalator, seasonal landscaping, etc.
• Schedules and oversee the operations managers, changeover supervisors, building mechanics, building services staff, etc.
• Participate in the development and administration of the Operations Department budget; Forecasting of future funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments as necessary
• Order supplies and materials for building supplies and maintenance within budget guidelines.
• Acts as co-liaison with county, City and State Services for numerous facility related functions (City Codes, Fire Safety Codes, Parking, Licenses, permits, etc.)
• Responsible for Health & Safety compliance
• Represents Operations Department in absence of Director of Operations
• Other duties as assigned by Director of Operations

Qualifications

• College or Technical degree required
• Minimum of five (5) years' experience in facility operations management
• Must show demonstrated knowledge of physical plant management, supervisory skills and experience in
  work crew supervision in facility operations
• Ability to work event nights, weekends and holidays as required