Senior Manager, Operations - APAC
Apply NowCompany: Wingstop Inc.
Location: Addison, TX 75001
Description:
SR. MANAGER, OPERATIONS - APAC
WINGSTOP RESTAURANTS, INC.
ROLE PROFILE DESCRIPTION
WHO WE ARE
We're not in the wing business. We're in the flavor business. It's been our mission to Serve the World Flavor since we first opened in 1994, and we're just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else - our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
WHAT WE'LL NEED
The Senior Manager, Operations - APAC is responsible for driving successful new markets launch in the APAC region. With a strong focus on building organization structure and operational capabilities through the deployment of training programs and learning management systems. Ensuring compliance with operational and food safety standards (QSC) is a key tenant of the role. Improving customer experience (SMG) through sharing best practices and know how to achieve best in class brand experience.
An individual who has high energy and a vibrant personality, complemented by solid experience in multi-unit level Ops and training capability across multiple markets in the region would excel in this role. The ability to collaborate cross functionally, with a clear focus on driving successfully new market launch is an important attribute.
Building strong relationships with brand partners is critical to leading and influencing on the Ops excellence agenda. Managing KPIs, bringing systems, processes, and tools to life in the restaurants through the Wingstop Way to set brand partners up to scale successfully.
WHAT YOU'LL DO
WHO YOU ARE
HUMBLE: Embracing humbleness fosters a collaborative and inclusive environment, where individuals prioritize the success of the team over personal recognition, ultimately contributing to a more cohesive and effective workplace.
HUNGRY: There's a fire in you to keep pursuing excellence. You actively seek out challenges, set ambitious goals, and consistently demonstrate a proactive approach to tasks. You have a desire to support Wingstop in our goal to become a Top 10 Global Restaurant Brand.
SMART: Not solely based on intellectual prowess, but rather on emotional intelligence and interpersonal skills. A keen understanding of others, communicating effectively and collaborating seamlessly.
SERVICE-MINDED: A selfless and dedicated focus on helping others succeed. Consistently prioritizes the needs of colleagues and the organization, willingly offering support and contributing to the overall well-being of the team.
ENTREPRENEURIAL: Takes initiative, a willingness to take calculated risks, and constantly searching for opportunities to improve processes or contribute to new ideas.
YOUR PROFILE
A DAY IN THE LIFE
So, what does 'all in a day's work' look like to a Wing Expert in this role? Your day could shape up somewhat like this:
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
WINGSTOP RESTAURANTS, INC.
ROLE PROFILE DESCRIPTION
WHO WE ARE
We're not in the wing business. We're in the flavor business. It's been our mission to Serve the World Flavor since we first opened in 1994, and we're just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else - our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
WHAT WE'LL NEED
The Senior Manager, Operations - APAC is responsible for driving successful new markets launch in the APAC region. With a strong focus on building organization structure and operational capabilities through the deployment of training programs and learning management systems. Ensuring compliance with operational and food safety standards (QSC) is a key tenant of the role. Improving customer experience (SMG) through sharing best practices and know how to achieve best in class brand experience.
An individual who has high energy and a vibrant personality, complemented by solid experience in multi-unit level Ops and training capability across multiple markets in the region would excel in this role. The ability to collaborate cross functionally, with a clear focus on driving successfully new market launch is an important attribute.
Building strong relationships with brand partners is critical to leading and influencing on the Ops excellence agenda. Managing KPIs, bringing systems, processes, and tools to life in the restaurants through the Wingstop Way to set brand partners up to scale successfully.
WHAT YOU'LL DO
- Support New Market Entry training planning and implementation through collaboration with the cross functional team in APAC and GSC.
- Provide counsel and help brand partners in shaping the Ops organization structure from launch and as they scale.
- Support new market entry project management as the subject matter expert to ensure milestones are delivered on the timeline.
- Support existing markets by providing training interventions, coaching and support on key operational projects to meet KPIs
- Periodic restaurant visits in markets within region to cascade training and people development tools with appropriate coaching to drive people capability. These visits also serve to ensure brand protection in all areas.
- Collaborate with Brand Partner store teams to improve operational audit and customer experience scores through identifying training gaps and closing those gaps with the right training and tools.
- Recognize challenges and recommend solutions to create efficiencies above and within restaurants especially in areas of people capability.
- Other duties as assigned such as new equipment training, collating of key metrics during trials, and creation of standard operating procedures for new equipment and processes.
WHO YOU ARE
HUMBLE: Embracing humbleness fosters a collaborative and inclusive environment, where individuals prioritize the success of the team over personal recognition, ultimately contributing to a more cohesive and effective workplace.
HUNGRY: There's a fire in you to keep pursuing excellence. You actively seek out challenges, set ambitious goals, and consistently demonstrate a proactive approach to tasks. You have a desire to support Wingstop in our goal to become a Top 10 Global Restaurant Brand.
SMART: Not solely based on intellectual prowess, but rather on emotional intelligence and interpersonal skills. A keen understanding of others, communicating effectively and collaborating seamlessly.
SERVICE-MINDED: A selfless and dedicated focus on helping others succeed. Consistently prioritizes the needs of colleagues and the organization, willingly offering support and contributing to the overall well-being of the team.
ENTREPRENEURIAL: Takes initiative, a willingness to take calculated risks, and constantly searching for opportunities to improve processes or contribute to new ideas.
YOUR PROFILE
- You have 5+ years of operational and training management experience in multi-unit restaurants set up across different countries in the APAC region.
- Extensive experience collaborating with cross functional teams and influencing results.
- New Market Launch and New Restaurant Opening experience across markets in the region would be a plus.
- Good understanding of how to build and shape an Ops structure to set brand partner up for success as they scale.
- Hands-on experience with operations audit programs and customer programs.
- Proven track record of developing and implementing training programs to target opportunities in business.
- High energy, with strong relationship skills and enjoys problem solving.
A DAY IN THE LIFE
So, what does 'all in a day's work' look like to a Wing Expert in this role? Your day could shape up somewhat like this:
- Tapping into your high mental energy while working with Restaurant teams in New Market Entry training, driving Ops Excellence and training in new systems and processes.
- Engaging brand partners around building the Ops structure with the right capabilities from the launch and as they scale.
- Constantly working on sharpening Wingstop training programs and tools to deliver value add in an engaging manner when building people capability.
- Routine use of physical energy while traveling throughout the region including some extended stays in New Markets across the APAC Region.
- Able to work both independently and collaboratively with cross functional team members.
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.