Senior Manager, Order Management

About Pinterest:

Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward. You'll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that's uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.

As the Senior Manager, Order Management, you are responsible for overseeing the global end-to-end order fulfillment process, ensuring accuracy, efficiency, and exceptional customer service. You will lead a team of order management specialists and our outsourced partner, optimize workflows, and collaborate cross-functionally with Sales, IT, Product & Engineering, Finance, and Customer Support to drive process improvements and scale our business and support growth opportunities.

What you'll do:

• Oversee global sales contracts/sales order processing and review to ensure timely and accurate order fulfillment.
• Analyze and evaluate existing contract review processes using key operational metrics, identify areas for improvement, streamline workflows, and implement best practices to ensure accurate billing and revenue recognition.
• Serve as the point of escalation for complex contracts and order processing issues.
• Closely partner with sales leadership in driving new sales and product initiatives, improving existing processes and identifying opportunities for sales training
• Lead, mentor, and develop a high-performing Order Management team by setting clear performance expectations, conducting regular reviews, and fostering a culture of accountability and excellence.
• Develop and execute resourcing strategies (including in-house and outsourced talent) to meet evolving business demands, ensuring scalability and the right expertise for short- and long-term success
• Support new product launches, new sales initiatives and market expansions by ensuring scalable order processes.
• Collaborate with the Sales, IT, Product & Engineering, Finance teams to streamline order-to-cash processes, improve operational efficiency, and resolve issues.

What we're looking for:

• Our PinFlex future of work philosophy for this Accounting organization requires this role to visit a Pinterest office for collaboration up to 2 times per month.
• A demonstrable background in people management that is aligned with our mission and core values
• Extensive knowledge of financial systems (e.g. Oracle, SAP), CRM systems (i.e. Salesforce), reporting tools and other accounting systems
• Extensive experience in Order Management, Sales Operations, Revenue Operations, or a related field, preferably in an internet advertising company.
• Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner
• Exceptional leader with a verifiable track record of operational rigor by evaluating complex issues from multiple perspectives and performing extensive quantitative analysis
• A minimum of ten years of experience driving large order management function across a global organization
• Bachelor's degree in Business Administration, a related field or equivalent experience

In-Office Requirement Statement

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 2 times per month.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only

$144,395-$297,283 USD

Our Commitment to Inclusion:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.