Senior Manager - Property Field Claims

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid - the best of both worlds.

Are you a leader of leaders and ready to play a key role in driving your team's performance and the delivery of the business unit outcomes, strategy and goals? Can you be a role model of our Aviva Values and lead consistently with our leadership culture (People, Business & Innovation)? If you answered 'yes,' then you should apply to be a Senior Claims Leader in our Property Claims team.

We are looking for someone who can communicate effectively with confidence, curiosity, courage, and in a collaborative manner, creating a clear vision of the outcomes we require and how our people will contribute to achieve those. We will look to you to create an environment where people can do the best work of their lives & build a stronger team by developing employees' potential in their current role and for future career aspirations.

You and your team will collaborate and use data to simplify our processes in order to provide an exceptional customer experience as our adjusters help to restore our customers' home and belongings after a property claim has been made.

Our aim is to change how we do insurance and we need your help!

What you'll do:

• Build the best Property Claims team in the industry
• Know and understand your people and the challenges which they face by being in the work with them. Support and develop their capability in the role and work with them to support career aspirations
• Have honest, constructive conversations with your people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve business goals
• Look for new and incremental ways to improve things every day for our customers
• Understand and apply risk management controls proportionately and guide your team to meet our compliance requirements
• Use the data, insight, and expertise of the frontline to determine how we improve our overall performance and results
• Think creatively to develop solutions or identify problems
• Use our Quality Assurance program to identify and address training needs for your team
• Take the lead on project management and change initiatives within your team
• Have a solid understanding of the end-to-end claims experience and use that knowledge to help your team to troubleshoot issues and act as an escalation point
• Be the primary point of contact for vendor relationships
• Develop and recommend the strategic direction for your department
• Coach and mentor your team to write damage repair estimates and look for opportunities to enhance the customer experience
• Represent your team in senior management discussions, internally and externally
• Have a clear understanding of financial elements of our claims function to ensure we remain financially strong year over year. Use that understanding to identify and report on any suspicions of fraud or financial irregularities
• Travel periodically between our Markham and Oakville offices

What you'll bring:

• Post-secondary education and a CIP/FCIP designation
• Solid experience and comprehensive understanding of property field claims
• Previous leadership experience, preferably in the insurance industry
• Proven track record in performance management and career development of others
• Project management experience or related studies are considered an asset
• Excellent communication skills and are able to engage, advocate and influence others at all levels of the organization
• Technically savvy, curious and creative
• You are an analytical thinker and can use that ability to gain insight from data to improve the performance of your people

What You'll Get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We'll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees' physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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