Senior Manager Quality Engineering

Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the go. Our platform already supports some of the biggest brands, and we're always looking for new ways to engage with customers, increase in-store productivity, and ultimately drive transactional value. If you're passionate about creating exceptional experiences and shaping the future of retail and restaurants, Mad Mobile is the place for you!

About the Role:

As the Senior Manager, Quality Engineering, you will lead the quality engineering team in ensuring the highest standards of software quality across Mad Mobile's platform. You will develop and implement quality strategies, processes, and tools that drive efficiency and accuracy in testing, ensuring an exceptional customer experience. This role will play a critical part in delivering reliable, innovative solutions to our retail and restaurant partners. This position is based in Tampa, FL.

In this role you will:

• Lead and manage the QA team to ensure the delivery of high-quality software products.
• Develop and implement QA strategies, processes, and standards to improve product quality and efficiency.
• Collaborate with cross-functional teams, including development, product management, and customer support, to ensure seamless integration of QA processes.
• Utilize AI technologies and methodologies to enhance QA processes, including automated testing, predictive analytics, and anomaly detection.
• Identify and implement AI use cases within the QA department to improve testing accuracy and efficiency.
• Oversee the development and execution of test plans, test cases, and test scripts.
• Monitor and report on QA metrics, including defect rates, test coverage, and test execution progress.
• Ensure compliance with industry standards and best practices in QA.
• Provide mentorship and guidance to QA team members, fostering a culture of continuous improvement and innovation.
• Stay informed about advancements in AI and machine learning as they relate to software testing.

We are looking for someone who has:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 5+ years of experience in quality assurance, with at least 2 years in a managerial role within a SaaS company.
• Strong knowledge of AI technologies and their applications in QA processes.
• Proven experience with automated testing tools and frameworks.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

You may be a good fit if you have these additional skills and/or educational background:

• Master's degree in Computer Science, Engineering, or a related field.
• Experience with AI-driven testing tools and platforms.
• Knowledge of industry standards and best practices in QA for SaaS products.

Our core values:

• Customer - WE believe that our customers deserve the best from us every day.
• Accountability - WE take ownership and make things happen.
• Teamwork - WE win as a team and have fun doing it.
• Innovation - WE innovate, inspire, and ignite the future!
• Integrity - WE are honest, ethical, and trustworthy.

Why Mad Mobile?

Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We're proud of our culture and promote diversity and a healthy work-life balance.

What about the benefits you ask?

At Mad Mobile, we're committed to taking care of our employees right from the start. That's why there's no waiting period for our plans - they kick in from day one. We're proud to offer market-leading benefits for medical, dental, and vision and cover a generous portion of your premiums. To make sure you're off to a great start, we even provide you with a $1,000 HSA contribution (prorated based on your start date and split into two payments).

Additionally, we provide a 401(k) plan with a matching contribution of up to 6%, and the best part is you're fully vested from day one. At Mad Mobile, we're not only building the next generation of in-store experiences; we're also building the next generation of incredible teams.

EEOC Statement

Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.