Senior Manager, Sales Operations

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Senior Manager, Sales Operations to support our growing Central team.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING:

• Facilitate the sales forecasting, planning, and budgeting processes across the sales organization, ensuring alignment with business objectives.
• Analyze performance data to uncover trends and actionable insights, supporting strategic initiatives focused on national accounts, target accounts, and cross-sell opportunities.
• Assess the effectiveness of the current go-to-market model and identify opportunities to enhance sales efficiency and effectiveness. A focus will be on the data-driven metrics around target account selection and sales penetration into these targeted accounts.
• Provide strong business analytical strength to help drive initiatives critical to ongoing growth.
• Monitor the accuracy and distribution of essential sales reports and other intelligence essential to the sales organization. Recommend improvements to existing reports and lead the development of new reporting tools as needed.
• Develop assignment of sales force quotas, ensure quotas are optimally allocated. Partner with central marketing on target account identification, impact, and assignment.
• Provide input to senior leadership in the development and administration of sales incentive compensation programs across the company, including commissions, promotions, and performance tracking.
• Proactively identify and prioritize opportunities for sales process improvement and efficiencies. Collaborate with sales leadership to inspect sales process quality.
• Implement enabling technologies, including CRM, for field sales teams. Monitors the assigned sales organization's compliance with required standards for maintaining CRM data.
• Central POC for purchasing contracts by state/region/division, working with sales managers.
• Develop and manage the sales operation function, including analysts, and other sales and management resources as needed, coordinating with the appropriate management-level supervisors.
• Coordinate training delivery to sales, sales management, and sales support personnel, including new hire sales onboarding, product line certifications, Salesway, and sales skills training.
• Contribute to high-impact projects that support business evolution, including acquisition integration, sales team expansion, and process rollouts aligned with company growth.
• Special Projects: We're still in fast-growth mode and will have other projects pop up as the business evolves! Examples include acquisition integration, training new sales members on MCA Way processes and tools, etc.

WHAT YOU WILL BRING TO THE TEAM:

• 5-8 years of experience in Sales Operations, Revenue Operations, Business Operations, or related roles, ideally within a high-growth environment
• Bachelor's degree in Business, Finance, Economics, or a related field. An MBA or other advanced degree is preferred.
• Strong background in data analysis, creating sales dashboards, and identifying trends and insights that drive decision-making.
• Extensive understanding of business processes and tools to drive efficiency and growth.
• Exhibits superior quantitative and communication capabilities, and is able to think strategically, creatively, and tactically, working well as part of a team environment.
• Exhibits financial acumen and ability to quantify forecasts and sales pipeline probability.
• Identify business needs driving internal requests and create compelling solutions.
• Expertise in relevant business tools & systems administration (Excel, PowerPoint, HubSpot, Power BI, Tableau, etc.), including strong analytical, reporting, and dashboard creation skills.
• Strong communication and presentation skills with the ability to quickly establish trust, credibility, and influence
• Experience collaborating with a geographically dispersed team in a highly matrixed, fast-paced environment with a high level of collaboration and communication
• Self-starter with a flexible work style, adaptable to internal and external customer requirements
• Previous experience with NetSuite, WeSuite, HubSpot, or BI Tool preferred

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS

The physical environment requires the employee to work inside.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

TRAVEL REQUIREMENTS

Less than 25% travel.

DIRECT REPORTS

Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."

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