Senior Manager, Specialty Claims
Apply NowCompany: Marriott International
Location: Bethesda, MD 20817
Description:
Job Description
JOB SUMMARY
The Senior Manager, Specialty Claims is primarily responsible for overseeing and managing claims covered under Marriott International's global Employment Practices Liability (EPL) and Fidelity insurance lines. The Senior Manager, Specialty Claims provides assistance to the Director of Specialty Claims and the Senior Director, Global Claims, while using his/her judgment and technical expertise in the handling, investigation and resolution of claims.
CANDIDATE PROFILE
Education and Experience
Required
Preferred
CORE WORK ACTIVITIES
The salary range for this position is $108,300 to $154,500 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JOB SUMMARY
The Senior Manager, Specialty Claims is primarily responsible for overseeing and managing claims covered under Marriott International's global Employment Practices Liability (EPL) and Fidelity insurance lines. The Senior Manager, Specialty Claims provides assistance to the Director of Specialty Claims and the Senior Director, Global Claims, while using his/her judgment and technical expertise in the handling, investigation and resolution of claims.
CANDIDATE PROFILE
Education and Experience
Required
- Minimum of at least 5 years EPL claims handling experience or related work experience
- Bachelor's Degree from an accredited college or university
- Demonstrated effective problem-solving and mediation skills, including the ability to recognize, research, and address underlying causes of problems, recommend and implement solutions, and facilitate constructive conflict resolution to guide others toward achieving identified objectives.
- Extensive experience in negotiation and claims resolution, utilizing strong mediation and problem-solving skills to resolve conflict, address issues, identify root causes, and implement solutions.
Preferred
- Juris Doctorate degree from an accredited university
- Knowledge of California employment law
- Hands-on experience handling depositions, mediations, arbitrations and trials
CORE WORK ACTIVITIES
- Manage EPL claims brought against Marriott, including attorney letters, administrative agency charges, arbitrations, mediations and judicial actions.
- Administer Marriott's global Fidelity insurance policy and manage claims brought under this policy.
- Receive, review and make insurance coverage decisions for EPL and Fidelity claims.
- Conduct initial and follow-up investigations on EPL claims, including attorney demand letters, arbitrations and third-party guest claims.
- Assign EPL claims to outside counsel and negotiate staffing and bill rates.
- Oversee outside counsel through every stage of the litigation process to ensure compliance with Marriott policy, appropriate defense tactics and cost containment.
- Monitor, review and pay invoices and expenses submitted by defense counsel.
- Collaborate with Marriott associates in other departments, including Human Resources, Employee and Labor Relations, Loss Prevention, Internal Investigations, Legal and Internal Audit, in the resolution of EPLI and Fidelity claims.
- Advise the Director of Specialty Claims of any high exposure claims and trends and collaborate on resolution strategy.
- Attend deposition preparation sessions, depositions, arbitrations, mediations and trials.
- Provide knowledge and insight to Human Resource representatives, General Managers and Directors of Finance about Marriott's EPLI and Fidelity insurance policies.
- Act as a liaison between the field, Corporate and outside counsel to insure that all of Marriott's policies and practices are applied uniformly and consistently.
- Draft and assist with the review of internal EPL team practices and procedures.
- Attend meetings, conferences and training sessions on topics pertinent to EPL/Fidelity claims handling and resolution.
The salary range for this position is $108,300 to $154,500 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.