Senior Manager, Training-Retail Expertise, NY
Apply NowCompany: Richemont
Location: New York, NY 10025
Description:
Are you a good match?
For this Senior Manager, Training Retail Expertise role, we are looking for the ideal candidate who have a bachelor's degree; master's degree or specialization in Education, Organizational Development, or a related field is a plus, with at least 5 years of experience in luxury retail, training, or learning & development. The ideal candidate should expertise in instructional design and advanced facilitation with the ability to deliver impactful and inspiring learning experiences. Exceptional verbal and written communication skills, with the ability to engage and connect with audiences at all levels. We are also looking for this candidate to have a collaborative spirit and the ability to thrive in a fast-faced, dynamic environment. Proficiency in Microsoft Office Suite. Experience with digital learning tools and LMS platforms is preferred. 30% of travel is required across the Americas.
What are we expecting from you?
At Van Cleef & Arpels, we believe that our employees are our greatest treasure. We are looking for a Senior Manager, Training - Retail Expertise, to help us craft exceptional training experiences for our boutique teams across the Americas. Reporting directly to the Director of Training, you'll partner closely with our Regional Trainer team to design and deliver impactful programs that inspire and elevate performance. With your expertise in instructional design and advanced facilitation, you will play an integral role in shaping how our teams embrace the Van Cleef & Arpels client experience. This is an opportunity to make a lasting impact on the individuals who help create exceptional moments for our clients. This role will be based in New York City.
In this role, you will be responsible for the following:
Learning Design & Development
Program Facilitation & Delivery
Onboarding & Transversal Projects
Training Impact & Follow-Up
More than a role...we recruit for a career!
By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process:
Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA.
Richemont offers a generous compensation and benefits package for eligible employees.
Expected Salary Range- $130k - $140k/yearly
This role is eligible for a yearly bonus.
For this Senior Manager, Training Retail Expertise role, we are looking for the ideal candidate who have a bachelor's degree; master's degree or specialization in Education, Organizational Development, or a related field is a plus, with at least 5 years of experience in luxury retail, training, or learning & development. The ideal candidate should expertise in instructional design and advanced facilitation with the ability to deliver impactful and inspiring learning experiences. Exceptional verbal and written communication skills, with the ability to engage and connect with audiences at all levels. We are also looking for this candidate to have a collaborative spirit and the ability to thrive in a fast-faced, dynamic environment. Proficiency in Microsoft Office Suite. Experience with digital learning tools and LMS platforms is preferred. 30% of travel is required across the Americas.
What are we expecting from you?
At Van Cleef & Arpels, we believe that our employees are our greatest treasure. We are looking for a Senior Manager, Training - Retail Expertise, to help us craft exceptional training experiences for our boutique teams across the Americas. Reporting directly to the Director of Training, you'll partner closely with our Regional Trainer team to design and deliver impactful programs that inspire and elevate performance. With your expertise in instructional design and advanced facilitation, you will play an integral role in shaping how our teams embrace the Van Cleef & Arpels client experience. This is an opportunity to make a lasting impact on the individuals who help create exceptional moments for our clients. This role will be based in New York City.
In this role, you will be responsible for the following:
Learning Design & Development
- Curate and evolve training content reflects Maison's values while aligning with business priorities, boutique performance, and client experience goals.
- Act as a liaison with the Regional Trainer team to identify needs and transform them into dynamic and impactful training solutions.
- Collaborate with HQ and cross-functional partners to ensure the training content remains fresh, aligned, and innovative.
Program Facilitation & Delivery
- Facilitate core client experience programs, including our signature selling ceremony and specialized training focused on timepieces, High Jewelry, and client connection.
- Lead Train-the-Trainer workshops with a focus on empowering regional trainers to deliver engaging and memorable experiences for the team.
- Support Regional Trainers with content briefings, co-facilitation, and providing resources that enhance their skills.
Onboarding & Transversal Projects
- Oversee the evolution of onboarding guidelines, ensuring new team members are seamlessly integrated into the Van Cleef & Arpels world.
- Contribute to transversal initiatives that support regional growth, new boutique openings, and Maison priorities.
- Partner with HQ on key training projects and activations, ensuring alignment with Maison goals.
Training Impact & Follow-Up
- Develop post-training recaps, toolkits, and action plans to ensure continuous learning and improvement in boutiques.
- Manage engagement with BLOOMwithVCA, the Maison's learning app, to support ongoing development.
- Measure training effectiveness using DISC, EQ-i, and other tools to assess how well the training resonates with teams and drives impact.
More than a role...we recruit for a career!
By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process:
Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA.
Richemont offers a generous compensation and benefits package for eligible employees.
Expected Salary Range- $130k - $140k/yearly
This role is eligible for a yearly bonus.