Senior Operations Manager - Danville

Title: Senior Operations Manager

Job Location: Danville, CA

Hiring salary range: $89,111.35 - $120,034.46 annual

Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation. Voted a Top Workplace for 2024 and for the past fourteen consecutive years, Fremont Bank has an immediate opening for an Senior Operations Manager in Danville, CA.

Position Overview

The primary responsibilities of the Senior Operations Manager involve hiring, training, managementand supervision of the operations and staff in the branch to ensure operationalintegrity, excellent customer service, staff productivity and performance, aswell as branch security. The Sr. Operations Manager is typically managing abranch with more complexity. The Sr. Operations Manager implements bank policy,procedures, and security measures to protect the customer and Bank from lossesand assures all staff adheres to same. This position will accurately andconsistently balance branch vault cash, prepare various operations reports andcertifications, lead Associates in cross-selling activities and referring newbusiness to the Bank. The Sr. Operations Manager will assist the Branch Managerto ensure the efficient flow of operations on the teller line. In thissupervisory role, the Sr. Operations Manager will provide support, guidance,and training to branch staff on a routine basis and promote teamwork and workswell with others.

Role and Responsibilities

• Lead, train and coach branch associates to Fremont Bank service, sales and policy and procedures.
• Supervise and coordinate branch schedule to adequately staff to business need.
• Directly manage operations positions: Tellers, Senior Tellers, Lead Tellers, and Operations Supervisors.
• Responsible for hiring, training, performance management and annual performance appraisals for operations positions.
• Provide Six Diamond Experience with each client interaction. Be friendly and courteous and always exhibit a professional attitude and appearance.
• Perform teller transactions, balance cash drawer and vault cash accurately while maintaining neat and organized workstations/desks.
• Maintain teller and branch cash limits. Coordinates cash shipments to ensure cash supply is adequate for individual and branch needs based on legal requirements and business demand.
• Complete monthly branch certifications, audits, and other branch reports.
• Assist Branch Manager and not limited to other departments with other duties, projects and assignments as requested.
• May be required to co-facilitate training courses with Learning & Development Department
• Responsible for achieving individual and branch sales objectives.
• Maintain a flexible work schedule, to include weekends and off operating hours.
• Ability to open and close a branch with knowledge of all related processes and procedures required.
• Accountable for ensuring that all operational duties are performed with accuracy, allowing a minimum number of errors, paying attention to detail, and establishing proper cash handling habits.
• Attend training seminars to learn new information related to Banking and Bank Management. Ensure that this new information is communicated and taught to all branch personnel.

Minimum Qualifications

• 4+ years previous retail or banking operations management experience or equivalent preferred.
• Leadership experience with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment.
• Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority.
• Adaptability, flexibility, and ability to work branch hours, including some weekends and evenings.
• Proven leadership abilities.
• Background in customer service and sales.
• Has previously acted in a supervisory role.
• Knowledge of branch operations, lending, and sales techniques.
• Effectively deal with conflict management, coaching, counseling, and development.
• Proven ability to motivate personnel in sales productivity and operational compliance.
• A thorough understanding of regulatory compliance issues.
• Professional verbal and written communication skills.
• Experience working with a Windows-based computer environment, working knowledge of Microsoft Office.
• Ability to read financial statements, bank statements, and budgets.
• Superior interpersonal skills with the ability to diffuse hostile client interactions and mediate employee relation issues.
• Strong time management and organizational skills.
• High School Diploma/GED or equivalent.
• College degree preferred.