Senior P&C Manager, Americas

Senior P&C Manager, Americas

Department: Core - People & Culture

Employment Type: Permanent - Full Time

Location: Austin, USA

Reporting To: Jani Burwood

Description

We are seeking an experienced HR Manager, known internally as People & Culture (P&C) for our North (NORAM) and Latin (LATAM) American regions, known collectively as Americas, to lead the P&C team in driving the strategic and operational people agenda. This role is based in Austin, Texas and plays a critical part in aligning P&C initiatives with business goals, fostering a high-performance culture, and ensuring compliance with local labour laws and global P&C governance standards.

Reporting to the Head of P&C based in Oxford, UK with a strong dotted reporting line to the Managing Director, NORAM and the Managing Director, LATAM, you will serve as their P&C Business Partner and broader leadership team.

Key Responsibilities

Leadership

• Lead and manage the Americas P&C team, providing strategic direction, leadership, and operational oversight across the P&C functions.
• Act as the primary point of escalation for the leadership team, facilitating the resolution of complex issues through diplomacy, persuasion, and influence.
• Foster proactive engagement with Head Office to bridge time zone and communication gaps, ensuring swift decision-making and seamless coordination.
• Drive initiatives to enhance employee engagement, strengthen organisational culture, and support regional growth objectives.
• Set a strong culture for the fast-growing regions.
• Champion diversity, equity, and inclusion (DEI) initiatives across the two regions.

Operational Excellence

• Independently manage complex employee relations cases, providing expert guidance and support to senior leadership.
• Collaborate with country-specific P&C teams to address local challenges and ensure compliance with regional employment regulations.
• Ensure P&C policies, practices, and procedures are compliant with local labour laws.
• Oversee the localisation of global P&C strategies, aligning them with the regions' unique business and operational needs.
• Lead the regions' annual performance review process, ensuring fairness, consistency, and alignment with organisational goals.
• Manage employee relations, grievances, and disciplinary actions in accordance with company policies and local regulations.
• Partner with the Reward & Benefits team to oversee compensation, bonus, and benefits programmes.
• Support payroll operations in collaboration with Reward & Benefits, Finance and third-party service providers as required.
• Work closely with the Group Learning & Development team to design and implement regional training programmes that support inclusivity, and continuous learning.
• Support Talent Acquisition efforts, serving as an "ambassador" for the company during recruitment and employer branding initiatives.
• Oversee the annual Americas P&C budgets, ensuring financial stewardship and tracking of expenditures against forecasts.

Stakeholder Engagement

• Partner with leadership to identify and address key P&C priorities, enabling leaders to focus on core business goals such as revenue growth, product development, and operational delivery.
• Build and maintain strong relationships with senior stakeholders across the two regions and Head Office, promoting cross-regional collaboration and alignment.
• Actively participate in regional management meetings and P&C presentations, providing insights, updates, and recommendations.
• Serve as a role model and mentor to the P&C team, fostering our 'One P&C, One Team' value and supporting their development and career growth.

Decision-Making & Problem Solving

• Tackle complex P&C challenges with sound judgment, creativity, and a proactive mindset.
• Provide timely, clear, and effective communication of key P&C issues and initiatives to business leaders.
• Lead the resolution of escalated P&C issues, ensuring effective outcomes and continuous improvement of P&C processes.

What we are looking for

• Minimum 10+ years' HR and leadership experience, ideally within a professional services or management consulting environment.
• Professional HR qualification (SHRM, or equivalent) is essential.
• Proven track record of academic excellence and demonstrated career progression.
• Extensive expertise in HR practices and Texas state employment laws, with proven experience applying them at a senior level. Familiarity with employment laws in California and New York is a valuable addition.
• People management experience, with the ability to lead, mentor, and develop P&C teams.
• Business partnering experience with senior stakeholders, providing guidance and support at a strategic level.
• Hands-on approach, balancing strategic leadership with daily operational involvement.
• Data-driven mindset, using analytics to inform decision-making and drive continuous improvement.
• Fluent in English, both written and spoken.

What we offer

• A fun, informal, collaborative and international work culture with an office in East Austin
• offering coffee, fruit, and snacks.
• A competitive salary package.
• Access to regular coaching and mentoring sessions and the opportunity to learn from
• experienced professionals.
• Access to the Aurora Academy, our training program offering a range of opportunities to
• develop your skills within the responsibilities of your role and within the wider context of the
• industry.
• Access to our Employee Assistance Program (EAP), offering a complete support network that
• offers expert advice and compass.

The Company is committed to the principle that no employee or job applicant shall receive
unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or
belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

The successful candidate would start as soon as possible. The team will review applications as
they are received. Salary will be competitive with experience.