Senior Principal Team Leader, Franchisee Selection

Overview

The Senior Principal Team Leader, Franchisee Selection is responsible for leading and overseeing all phases of franchisee selection for Chick-fil-A in Canada. This role leads a team, is responsible for the selection of new Operators, and will participate relocation and multi-Restaurant decisions.

The Senior Principal Team Leader, Franchisee Selection leads and oversees the franchisee selection process for Canada and partners with leadership to make all selection recommendations. They also lead the communication strategy and initiatives to senior leaders.

The Senior Principal Team Leader, Franchisee Selection has market insights that provide context and understanding of how selection decisions may impact the overall business and shares this insight with Division Leadership. This role represents the Franchisee Selection team as a subject matter expert and liaison with cross functional teams (formal, informal, working team, project team) throughout the organization.

Responsibilities

Interviewing and Selection

• Prepares for interviews by reviewing candidate applications, interview notes, and other information about the candidate while aligning future interview questions to the Operator competency model.
• Conducts focused interviews and is responsible for lead candidate recommendation for new Operator candidates to select the best Operator for each location.
• Influences partners on casting a wide net of candidates for each location while understanding the unique aspects of the community and/or concept type.
• Participates in the evaluation of current Franchisees through in-restaurant visits for multi-restaurant and relocations.
• Takes additional steps and initiative to connect with Operations Leads, SMEs, Real Estate, or others to make the best decision.
• Proactively engages in development opportunities to hone interview skills and bias identification.

Team Leadership

• Lead and develop a high-performing team by offering guidance, feedback, and professional development opportunities to support growth.
• Lead by example, demonstrating accountability, integrity, and a strong work ethic.
• Cultivate a culture of inclusion, trust, and open communication, ensuring team members feel valued and empowered to contribute their best work.

Selection Process Owner

• Utilizes parameters of organizational processes, systems, and policies to influence and make decisions.
• Creates an effective workflow that coordinates tasks and functions within a selection timeline to select the best Operator for each location.
• Proactively manages candidate pipelines and selection timelines to select strong franchisees within defined timelines.
• Consistently monitors and evaluates the selection process and implements changes as needed.
• Develops contingency plans to deal with unexpected situations in the selection process.
• Communicates strategy and initiatives to senior leaders and staff.

Divisional Selection Influencer

• Has a strong understanding of the Division's strategic needs and how they can provide support and add value.
• Is fully prepared and participates in Division meetings and provides input on selection and business topics.
• Has market insights that allows for a strong understanding of how decisions and selections impact the overall business.
• Helps Divisional leadership think strategically about the current and future impact of selections on an assigned market/team.

Minimum Qualifications

• Bachelor's Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired
• 10+ years professional business environment

Preferred Qualifications

• Significant experience selecting business leaders and proven track-record and passion for identifying talent and strengths in others.
• Proven track record in building, growing, developing, and leading high-performing teams to achieve organizational goals.
• Previous experience in the restaurant industry is considered an asset
• Strong analytical and critical thinking skills.
• Strong communication (verbal and written) skills.
• Adaptability and flexibility
• Ability to handle sensitive and confidential information in appropriate manner
• Ability to serve as a brand ambassador, representing the organization with integrity and professionalism while promoting our purpose, values, vision and culture, both internally and externally.
• Foundational business acumen
• Ability to build relationships and communicate effectively to positively influence.
• Strong emotional intelligence.
• Ability to balance multiple, sometimes conflicting stakeholder interests.
• Ability to distill complex, disparate data into actionable insights.

We are an equal-opportunity employer that prohibits discrimination and harassment of any kind based on any protected characteristic as outlined by the Ontario Human Rights Code.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require a disability-related accommodation during the application process under the Accessibility for Ontarians with Disabilities Act (AODA), please contact the job poster.

Minimum Years of Experience

10

Travel Requirements

30%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree