Senior Product Manager OnePACS

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

• Benefits - Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
• Flexibility - Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
• Career Development - Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
• Team Building - We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
• Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Hybrid workforce:

Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.

Job Summary:

The Senior Product Manager leads the strategy, development, and execution of our OnePACS solution. The Senior Product Manager will have a strong background in healthcare technology and a deep understanding of clinical imaging workflows. This role will require close collaboration with cross-functional teams to ensure our OnePACS solution meets the evolving needs of our clients and remains at the forefront of industry innovation.

Responsibilities:

• Collect, manage, and maintain traceability of requirements from all stakeholders across product releases.
• Create the business case for investments that captures and conveys the problem or opportunity, benefits, risks, ROI analysis and formation, recommended solution, impact on operations, and organizational capability to deliver the project outcomes to gain internal approval.
• Propose a product marketing plan and budget and then deliver against it.
• Create and/or maintain user journey maps and personas.
• Write Product Requirements and Market Requirements documents.
• Lead the product strategy, roadmap, and lifecycle for the OnePACS solution.
• Collaborate with engineering, clinical teams, and other stakeholders to define and prioritize product requirements.
• Conduct market research and gather customer feedback to inform product decisions.
• Ensure compliance with industry standards and regulations.
• Define success metrics and analyze product performance data to guide continuous improvement.
• Conduct market and competitor research.
• Promote the product to sales teams through sales training sessions, webinars, newsletters, and other mechanisms.
• Contribute to the development of and deliver training on new features and functionality to operations teams.
• Represent the product in senior-level management meetings.
• Evangelize the product internally and externally.
• Be recognized as a leader in the business and build relations with business stakeholders.
• Own product line financials.
• Other duties as assigned.

Education:

• Bachelor's degree in Healthcare Informatics, similar, or equivalent combination of education and experience.

Travel:

• Ability to travel as needed.

Experience:

• Five years of progressive product management experience in healthcare technology or clinical imaging solutions.
• Three years specifically managing PACS, RIS, imaging workflow products, or similar imaging informatics solutions.
• Proven track record of leading product initiatives from concept through successful launch and market adoption in healthcare settings.
• Experience working directly with clinical stakeholders (radiologists, imaging technologists, clinicians, etc.) and translating clinical needs into technical requirements.
• Demonstrated success in driving cross-functional collaboration with engineering, clinical operations, marketing, sales, and customer success teams.
• Experience navigating regulatory requirements (HIPAA, FDA 510(k), DICOM standards) relevant to medical imaging software.
• Deep understanding of clinical imaging workflows, PACS/RIS integration, and image data management.
• Familiarity with healthcare interoperability standards (HL7, FHIR, DICOM) and their practical applications in healthcare IT systems.
• Strong analytical skills, including the ability to interpret clinical usage data, imaging workflow analytics, and translate them into actionable product strategies.
• Ability to define clear, outcome-oriented product roadmaps aligned with strategic business goals.
• Pragmatic, data-driven approach to decision-making with an emphasis on delivering measurable clinical and operational value.

Preferred:

Master's degree (MBA, Healthcare Informatics, or similar).

Maximum budgeted salary:

$tbd

Team Member Competencies:

• Administer formal performance reviews in accordance with company practice.
• Coach, mentor and develop staff, including providing development planning and opportunities.
• Consciously creates a workplace culture that is consistent with the organization's core values.
• Contribute to the creation of the departmental strategy in alignment with the organization's goals and objectives.
• Manage performance deficiencies in a timely and clear manner, taking disciplinary action when necessary.
• Manage the overall operational, budgetary and financial responsibilities of the department.
• Oversee the day-to-day operations of the department.
• Evaluate and improve the efficiency of business processes and procedures to enhance overall effectiveness.
• Provide oversight and direction to employees, providing frequent and timely feedback
• Responsible for anticipating and planning appropriate staffing levels.
• Review performance data to monitor and measure department productivity, goals achievement and overall effectiveness.

Every team member exhibits our core values:

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client

Our urgent care solutions include:

• Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
• Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.
• Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
• Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don't have to.
• Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
• Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses