Senior Product Manager

Position Overview

Have you ever lived or worked in a rental community? Did you observe the variety of hardware and software solutions needed to operate the building, and perhaps dream up some great improvements when the technology didn't work correctly? If the prospect of working on complex systems essential to the efficiency and profitability of billion-dollar real estate portfolios excites you, and if you have a passion for improving the lives of millions of residents using your technology every day, PointCental wants to talk to you!

We are seeking a Senior Product Manager to join our growing Enabling Technologies team. As an experienced professional on the team, you will have an opportunity to work across the entire platform, including software (frontend and backend), firmware, and the large ecosystem of physical devices forming the backbone of each connected community. The solutions we deploy range from life safety applications to energy management to leasing services. The people who live, work, and play in the communities we support depend on PointCentral every day to keep them safe, simplify their lives, and help them thrive in an ever-changing world.

We are seeking a professional with proven product management experience who is focused on driving positive business outcomes, has excellent communication skills, and is very comfortable working with hardware and physical systems. In this position, you will work closely with executives across the real estate industry, leading hardware manufacturers, and national service providers to develop and maintain innovative solutions for rental communities across domestic and international markets. Join us and help shape the future of the rental real estate industry!

As a Senior Product Manager, you will:

• Own business objectives focused on expanding PointCentral's hardware ecosystem to develop new revenue streams and enable value-added services owned by other internal teams.
• Drive the entire product development life cycle -
  • Understand PointCentral's existing platform and product strategy, its areas of comparative advantage, and opportunities for growth.
  • Perform continuous discovery with customers, service providers, and internal stakeholders. Leverage design and engineering resources to rapidly prototype and analyze market insights.
  • Execute on product delivery, often coordinating multiple engineering teams across PointCentral and its parent organization, Alarm.com.
  • Be accountable for beta testing and the development of technical documentation, marketing materials, and training resources.
  • Ensure product-market fit, customer adoption, and positive outcomes.
• Formulate a vision and product roadmap for your team that supports the larger business objectives and contributes to the evolving company product strategy.
• Develop and maintain relationships with a variety of technology partners, yielding mutually beneficial product updates and resolve unexpected issues quickly.
• Support PointCentral leadership in strategic customer engagements and meetings with executives from Alarm.com.
• Support all revenue teams in qualifying prospects, closing sales, onboarding new customers, and troubleshooting support issues, with a strong willingness to travel onsite to maximize probability of positive outcomes.
• Develop a deep understanding of the rental real estate market, paying close attention to emerging business trends.
• Achieve comprehension of new technologies (LLMs), protocols (Matter), and standards (Aliro) so you can anticipate and capitalize on their advancement of the real estate industry.
• Contribute to a positive and fun work culture, serving as a mentor for junior product managers, engineers, and support staff.
• Other duties as assigned

JOB REQUIREMENTS

• Successful candidates will demonstrate strong natural leadership, critical thinking, self-motivation, excellent communication skills, curiosity, creativity, and tenacity.
• 5-9 years in technology roles with a minimum of 3 years as a product manager (5+ preferred).
  • Project and program management experience is noteworthy but not counted towards years of product management experience.
• Real estate or property technology experience preferred.
• Proven ability to achieve positive business outcomes, meet or exceed revenue goals, and deliver innovative technology to market.
• Able to focus on delivery of the most important product investments, despite an abundance of business opportunities and urgent product requests.
• Experience with Agile methodology.
• Passion for consumer and commercial technology that quickly translates into a thorough understanding of hardware, protocols, and industry standards.
• Humble and willing to assist in miscellaneous product tasks as needs arise with the business, customers, and colleagues.
• B.S., B.A., or relevant trade experience required. Technical degrees are favored, but we understand great product managers come from many diverse life experiences.

WHY WORK FOR POINTCENTRAL?

• Collaborate with outstanding people: We hire only the best. Our standards are high, and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the PointCentral team!
• Gain well rounded experience: PointCentral offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Focus on fun: PointCentral places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we're innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We're seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com