Senior Product Manager

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and Responsibilities

The Search and Recommendations team is dedicated to improving how customers discover and engage with content across our platforms. We work closely with engineering, data science, and design teams to create personalized, AI-driven search and recommendation systems that enhance the experience for millions of customers. By using data and machine learning, we continuously refine our platform to meet evolving customer needs in an increasingly competitive video services market.

Key Responsibilities:

• Lead the strategy, development, and execution of features within the Search and Recommendations platform product, ensuring alignment with business goals and customer needs
• Collaborate with cross-functional teams, including engineering, data science, design, and marketing, to define and deliver high-quality product features
• Utilize data insights, customer feedback, and industry trends to inform decisions and continuously improve personalization and recommendation algorithms
• Oversee the full product lifecycle, from ideation to post-launch optimization, ensuring timely delivery and performance tracking
• Champion the vision for AI-driven search and recommendation systems to enhance engagement and retention across our platforms

Skills, Experience and Requirements

Education and Experience:

• Bachelor's degree in a related field (e.g., Computer Science, Engineering, Business, or related discipline)
• MBA or equivalent experience preferred but not required

Skills and Qualifications:

• 5+ years of experience in product management, particularly in AI, machine learning, search or recommendation systems
• Strong understanding of data-driven decision-making, product lifecycle management, and user experience design
• Excellent communication skills with the ability to collaborate across multiple teams and align stakeholders
• Proven track record of driving innovative product features and improving customer engagement
• Ability to align business goals with technical capabilities, ensuring scalable and personalized platform development for the organization

Visa sponsorship not available for this role

Salary Ranges

Compensation: $96,250.00/Year - $137,500.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.