Senior Product Systems Analyst

Job Family
IT - Business Analysis

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment - one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Who We Are

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.

Today, we're part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what's important to them.

We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good - for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

What We Do

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7,000 people. It's part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.

Job Description Summary
Research, analyze, code, and test to successfully implement products in support of Company goals. Ensure coding and implementation of product files and calculations adheres to product design requirements and contract provisions. Provide support to other areas regarding product functionality and system capabilities.

Job Description

Responsibilities

Conduct business process analysis and needs assessments in an effort to align IT solutions with business initiatives.

• Analyze product design documents for complex products to determine product coding requirements. Review contract documents to ensure system coding supports contract provisions.Collaborate with actuarial groups to understand complex product design concepts. Research system documentation, manipulate product file coding, and run "what-if" analysis to gain an understanding of current system functionality.
• Collaborate with various technical staff members to develop creative solutions to support complex product designs and understand current system functionality. Ensure resulting changes to the system environment do not adversely impact existing production processing.
• Code product files in various systems to adhere to product design and contract provisions.
• Independently research, troubleshoot, and resolve various types of production problems on multiple systems.
• Understand and manipulate complex product and actuarial concepts and formulas. Create spreadsheets with comprehensive, advanced formulas to help validate actuarial and product related calculations on the various systems. Develop or assist in the development of new calculations as needed. Troubleshoot product and calculation errors.
• Perform and/or assist with complex testing activities, including the definition of advanced test scenarios for new product functionality or changes to existing products. Test and manipulate policies to satisfy required testing considerations by performing in-depth future dated processing and validation to ensure proper system processing. Calculate expected results and validate system results for accuracy. Analyze results, research discrepancies between actual output and expected results, and determine solutions to correct discrepancies.
• Compose or assist with the composition of complex business and systems requirements for coding, product, and calculation modifications. Interpret complex business requirements, technical designs, and test plans.
• Maintain and continually enhance product and systems/ technical knowledge in order to understand how changes and opportunities in new technology or product designs impact systems or processes within the environment.
• Serve as a subject matter expert regarding advanced and diverse product functionality across multiple systems.
• Provide broad administrative, technical, and product support to other areas regarding product functionality and system capabilities with little or no guidance. Serve as a liaison to other departments to assist with transfer of product and system knowledge.
• Ensure assigned projects and tasks remain on schedule to meet implementation dates. Communicate progress and assist in resolving issues/conflicts. Ensure that projects and tasks are completed in a timely manner and with high quality to achieve implementation goals. Follow escalation process as needed to help resolve issues.
• Lead complex and diverse projects, facilitate project meetings and brainstorming sessions, and coordinate team deliverables to ensure successful completion of projects.
• Participate in systems conversions and strategic initiatives. Conversion responsibilities may include analysis and mapping of data from existing systems by summarizing and combining large amounts of data from different sources, balancing the data to ensure accurate data is converted into the system, and validating product functionality and calculations.
• Work independently with little or no supervision and use own judgment to make decisions regarding non-routine matters. May be required to provide cross-training to other team members.
• Create and/or update procedures and process flows to accurately reflect product tasks and processes.
• Maintain department standards regarding quality and support departmental goals.
• Maintain compliance with all standards, controls, policies and practices as an active participant in the Company's Information Privacy and Security Program.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree or equivalent education/experience, preferably in IT or a business area discipline (preferably in IT, actuarial, or a business area discipline).
• Minimum of 5 or more years of experience in business systems analysis.
• Two years of experience managing technical projects in a complex environment.

Preferred Qualifications

• 2-4 years of industry experience also preferred.
• Strong mathematical skills.
• Excellent verbal and written communication skills.
• Attention to detail.
• Ability to manage and prioritize multiple projects.
• Extensive knowledge of mainframe and Microsoft Office applications.
• Customer service oriented.
• Takes initiative to complete tasks and achieve goals.
• Extensive understanding of company products.
• Understanding of relevant insurance regulations.
• Broad knowledge of systems methodology, quality assurance, and testing methodologies.
• Strong knowledge of product implementation processes.
• Ability to work in an ambiguous environment.
• Resourceful

Working Conditions

• Normal office/Hybrid/Remote environment.
• Able to work in a team environment.
• Proficient personal computer skills including mainframes, PC's and networks.

Compensation

The Salary for this position generally ranges between $82,000 - $125,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company's discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs

Inclusion & Diversity

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We're thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

Transamerica's Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.

* As of December 31, 2023