Senior Program Coordinator

Position Details

Position Information

Recruitment/Posting Title
Senior Program Coordinator

Job Category
URA-AFT Administrative

Department
One Stop Student Svcs Cntr NB

Overview

The Division of Enrollment Management at Rutgers University-New Brunswick (EMNB) is comprised of eight student-facing and administrative units: Undergraduate Admissions, Graduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center, as well as business, information technology, and strategy and analytics administrative teams. The division employs over 100 full-time staff and an additional 200+ student employees to fulfill its mission. The division is driven by research, galvanized by progress, and motivated by a relentless commitment to student access and academic excellence. It works at the intersection of administration and innovation to set enrollment strategy, foster student success, and inform university policy and practice. EM-NB attracts the best and brightest students to Rutgers' flagship campus, supports them through their time on the banks, and celebrates their graduation each year.

The One Stop Student Services Center (One Stop) represents an integrated and coordinated cross-functional service in the areas of financial aid, student accounts, and registration. Through strong customer service and effective use of technology, the center serves as a "single point of service" across these areas to promote a progressive, simplified, and consistent student experience and a culture that support student satisfaction and success. The primary purpose of One Stop is to provide integrated student services regarding financial aid, registration and, student accounting, as well as other student support services.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Senior Program Coordinator for the One Stop Student Services Center (One Stop). Central to this role is promoting a progressive and simplified student experience, and a culture that supports customer service, student satisfaction, retention, and student success.

Among the key duties of the position are the following:

• Assists students in navigating the various pathways after enrollment at Rutgers University - New Brunswick: their class registration, their grades, their degrees, their money, and other information related to their academic records.
• Counsels, advises, investigates, and resolves questions and issues from students, parents, staff, collegiate units, and other third parties.
• Acts as a facilitator to resolve student services issues regarding all student benefits and functions across the Offices of Financial Aid, Registrar, Student Accounting, Billing and Cashiering, and Undergraduate Admissions.
• Identifies and anticipates student enrollment issues, resolves or establishes a viable and timely plan for resolution, and follows-up on agreed upon plans.
• Addresses student enrollment needs and develops specialized knowledge through their experience and extensive and regular professional development.

Position Status
Full Time

Hours Per Week

Daily Work Shift
Day

Work Arrangement

FLSA
Nonexempt

Grade
05

Position Salary

Annual Minimum Salary
65741.00

Annual Mid Range Salary
81857.00

Annual Maximum Salary
97972.00

Standard Hours
37.50

Union Description
URA-AFT Administrative

Payroll Designation
PeopleSoft

Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Seniority Unit

Terms of Appointment
Staff - 12 month

Position Pension Eligibility
ABP

Qualifications

Minimum Education and Experience

• Bachelor's degree or an equivalent combination of education and/or experience.
• Two (2) years of experience working with students or customers in a service-oriented environment.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills.
• Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities.
• Sensitive to cultural diversity and backgrounds.
• Proven ability to work effectively as a team member.
• Ability to analyze and interpret data and make independent decisions.
• Experience in Microsoft Office Suite, student information systems, CRM.

Preferred Qualifications

• Experience working at the Rutgers, The State University of NJ or a similar multi-campus university.
• Working knowledge of student information systems (including but not limited FAMS, CRM, ImageNow, HESAA, COD, NSLDS, SRDB)
• Experience in higher education, preferably a one stop service model, financial aid, registrar, and/or student accounting.

Equipment Utilized

• PC for Student Information System.
• Oracle Student Financial Planner.
• NSLDS.
• WebNow.
• HESAA.
• COD.
• NSLDS.
• ELM.
• FAMS.
• SRDB.
• CRM.
• Microsoft Office.

Physical Demands and Work Environment

• Must be able to attend functions off campus and work regularly scheduled evenings/weekend as required.

Special Conditions

Posting Details

Posting Number
25ST0752

Posting Open Date
04/17/2025

Special Instructions to Applicants

Regional Campus
Rutgers University-New Brunswick

Home Location Campus
Busch (RU-New Brunswick)

City
Piscataway

State
NJ

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement