Senior Program Coordinator
Apply NowCompany: Metropolitan Council
Location: Minneapolis, MN 55407
Description:
Salary : $86,632.00 - $140,608.00 Annually
Location : Minneapolis, MN
Job Type: Full-Time
Job Number: 2025-00038
Division: Metro Transit
Department: Customer Relations
Opening Date: 04/22/2025
Closing Date: 5/6/2025 11:59 PM Central
WHO WE ARE
Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.
We are committed to supporting a diverse workforce that reflects the communities we serve.
How your work would contribute to our organization and the Twin Cities region:
This position leads and manages customer experience programs and projects for Metro Transit, overseeing all phases from initiation to closure which includes establishing procedures, developing budgets, and serving as a key management resource. The Senior Program Coordinator coordinates internal and external stakeholders to ensure project success and manages multiple initiatives requiring cross-unit collaboration.
This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.
*This recruitment will establish a six (6) month Eligibility List for current and future vacancies.
What you would do in this job
What education and experience are required for this job (minimum qualifications)
Any of the following combinations of experience (in managing multiple programs and projects, while demonstrating sound knowledge of project management tools and techniques) and completed education (degree field of study in Communications, Public Relations, Urban Studies, or closely related field):
Additional information
What you can expect from us:
Union/Grade: Non-Represented / Pay Grade H
FLSA Status: Exempt
Safety Sensitive: No
What your work environment would be:
You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.
What steps the recruitment process involves:
We review your minimum qualifications. We complete a Work Record Evaluation (WRE) for ATU internals only. We rate your education and experience. We conduct a structured panel interview. We conduct a selection interview.
Once you have successfully completed the steps above, then:
If you are new to the Metropolitan Council, you must pass a drug test (safety-sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety-sensitive position) and criminal background checks if the job you're applying for is safety-sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.
IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.
The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.
If you have a disability that requires accommodation during the selection process, please email .
We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:
01
Applicant Instructions: It is important that your application shows all relevant education and experience you possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step.I have read and understand the above instructions regarding my application and supplemental questions.
02
How did you first hear about this job opening?
03
If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title.Type N/A if not applicable.
04
Do you have a Project Management Professional (PMP) certification and/or comparable certifications? Have you completed a Project Management training? If yes, please list all relevant certifications and trainings below. If this doesn't apply to you, please type "N/A".
05
Please describe your experience using public transit and transit information tools. If this doesn't apply to you, please type "N/A".
06
Please describe a project you have led. In your response, please include how you prioritized project tasks, how you delegated work effectively, and what the end result was. If this doesn't apply to you, please type "N/A".
07
Please describe your experience mentoring or training staff or stakeholders around project management methodologies and best practices. If this doesn't apply to you, please type "N/A".
08
Please describe a time you managed a project where you had to change direction with little notice. In your response, explain what caused the change, how you adapted, how you communicated the change to stakeholders, and what the end result was. If this doesn't apply to you, please type "N/A".
09
Please describe your experience contributing to an equitable, positive, and respectful work environment that values cultural diversity among all employees. If this experience doesn't apply to you, please type "N/A".
Required Question
Location : Minneapolis, MN
Job Type: Full-Time
Job Number: 2025-00038
Division: Metro Transit
Department: Customer Relations
Opening Date: 04/22/2025
Closing Date: 5/6/2025 11:59 PM Central
WHO WE ARE
Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.
We are committed to supporting a diverse workforce that reflects the communities we serve.
How your work would contribute to our organization and the Twin Cities region:
This position leads and manages customer experience programs and projects for Metro Transit, overseeing all phases from initiation to closure which includes establishing procedures, developing budgets, and serving as a key management resource. The Senior Program Coordinator coordinates internal and external stakeholders to ensure project success and manages multiple initiatives requiring cross-unit collaboration.
This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.
*This recruitment will establish a six (6) month Eligibility List for current and future vacancies.
What you would do in this job
- Develop and Manage the Portfolio of Customer Experience Projects and Programs. Examples include Adopt-A-Stop, Great Day In Transit and Champion Facilities.
- Support Development of Community Affairs Annual Work Plan including the implementation of Phase 2 CRM for Outreach & Engagement.
- Work with Manager to Identify Priorities, Resources, and Budget for Projects and Programs focusing on the customer experience and program administration.
- Communicate project or program goals, timelines, deliverables, and status to broader audience at Metro Transit, Metropolitan Council, and to impacted stakeholders.
- Develop strategies for projects or programs that need continuous improvement.
- Collaborate with project managers and internal stakeholders across all Metro Transit and Met Council divisions to identify how assigned projects or programs impact others across Metro Transit and leverage work of other divisions.
- Develop standard program and project management templates and documentation to ensure Community Affairs project work conforms to internal and external project management best practices.
- Analyze customer data to inform business decisions.
- Vendor and contract management.
- Performs other duties as assigned.
What education and experience are required for this job (minimum qualifications)
Any of the following combinations of experience (in managing multiple programs and projects, while demonstrating sound knowledge of project management tools and techniques) and completed education (degree field of study in Communications, Public Relations, Urban Studies, or closely related field):
- High school diploma/GED with eight (8) years of experience
- Associate degree with six (6) years of experience
- Bachelor's degree or higher with four (4) years of experience
- Project Management Professional (PMP) certification and/or comparable certification(s): completion of Project Management training(s).
- Experience using public transportation and transit information tools.
- Proven ability to prioritize, execute, and delegate project tasks.
- Experience mentoring and training around project management methodologies and principles.
- Proven ability to adapt to shifting priorities.
- Experience contributing to an equitable, positive, and respectful work environment that values cultural diversity among all employees.
- Knowledge of project management methodologies & tools.
- Knowledge of change management tools and processes.
- Skilled in effective written and oral communication.
- Skilled in word processing, spreadsheets, database management.
- Skilled in presentation development and delivery.
- Skilled in dealing with internally and externally partners to influence, instruct, and negotiate with individuals to gain their understanding, cooperation, and action.
- Skilled in facilitation and collaborative decision making.
- Ability to effectively lead project teams, communicate priorities, and evaluate performance.
- Ability to Build consensus and motivate people from diverse backgrounds to contribute to projects.
- Ability to use data to inform project scope, goals, and deliverables.
- Ability to work independently, make decisions, multi-task, prioritize, problem solve and resolve issues.
- Ability to influence senior leaders.
Additional information
What you can expect from us:
- We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
- We encourage our employees to develop their skills through on-site training and tuition reimbursement.
- We provide a competitive salary, excellent benefits and a good work/life balance.
Union/Grade: Non-Represented / Pay Grade H
FLSA Status: Exempt
Safety Sensitive: No
What your work environment would be:
You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.
What steps the recruitment process involves:
Once you have successfully completed the steps above, then:
If you are new to the Metropolitan Council, you must pass a drug test (safety-sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety-sensitive position) and criminal background checks if the job you're applying for is safety-sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.
IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.
The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.
If you have a disability that requires accommodation during the selection process, please email .
We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:
- Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
- Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
- Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
- Dental insurance, life insurance and vision insurance
- Well@Work clinic
- bus/rail pass valued at over $1200 per year
- parking at many job locations
- fitness centers at many job locations
- Employee Assistance Program
- extensive health and wellness programs and resources
01
Applicant Instructions: It is important that your application shows all relevant education and experience you possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step.I have read and understand the above instructions regarding my application and supplemental questions.
- Yes
- No
02
How did you first hear about this job opening?
- CareerForce Center
- Community Event/Organization
- Employee Referral
- Glassdoor
- Indeed
- Job Fair
- Metro Transit Bus Advertisement
- Website: governmentjobs.com
- Website: metrocouncil.org
- Website: metrotransit.org
- Website: minnesotajobnetwork.com
- Other
03
If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title.Type N/A if not applicable.
04
Do you have a Project Management Professional (PMP) certification and/or comparable certifications? Have you completed a Project Management training? If yes, please list all relevant certifications and trainings below. If this doesn't apply to you, please type "N/A".
05
Please describe your experience using public transit and transit information tools. If this doesn't apply to you, please type "N/A".
06
Please describe a project you have led. In your response, please include how you prioritized project tasks, how you delegated work effectively, and what the end result was. If this doesn't apply to you, please type "N/A".
07
Please describe your experience mentoring or training staff or stakeholders around project management methodologies and best practices. If this doesn't apply to you, please type "N/A".
08
Please describe a time you managed a project where you had to change direction with little notice. In your response, explain what caused the change, how you adapted, how you communicated the change to stakeholders, and what the end result was. If this doesn't apply to you, please type "N/A".
09
Please describe your experience contributing to an equitable, positive, and respectful work environment that values cultural diversity among all employees. If this experience doesn't apply to you, please type "N/A".
Required Question