Senior Program Manager (Electronic Payments)
Apply NowCompany: CINC Systems
Location: Duluth, GA 30096
Description:
Senior Electronic Payments Program Manager
CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 by a banker as the industry's first SaaS offering, CINC Systems now employs more than 250 people and provides software and applications to more than 37,000 associations across the U.S, servicing over 4 million homeowners. In January of 2024, Hg Capital made a significant investment in CINC to accelerate the company's growth trajectory and institute rapid product development.
While innovation continues to drive our growth, our people are who sustain our growth. Does the idea of being part of a humble, accountable, and team-oriented work culture with great benefits in a hybrid work environment sound appealing? If so, please read about the Senior Electronic Payments Program Manager role we are hiring for to see if you'd be interested in applying to be part of the CINC team!
The Electronic Payments Program Manager will oversee various electronic payment channels ensuring that they meet the needs of our clients and accomplish the business objectives. This individual will identify trends in errors or issues, determine the root cause, develop remediation plans, and ensure completion of plans. This individual will also provide oversight and coordination with product development teams specific to enhancements of the electronic payment systems. He or she will contribute to product related discussions regarding electronic payment adoption and lead efforts to assist, where necessary.
Job Duties and Responsibilities:
Card Payments & Third-party ACH
BillPay
AP Payments
Benefits
CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 by a banker as the industry's first SaaS offering, CINC Systems now employs more than 250 people and provides software and applications to more than 37,000 associations across the U.S, servicing over 4 million homeowners. In January of 2024, Hg Capital made a significant investment in CINC to accelerate the company's growth trajectory and institute rapid product development.
While innovation continues to drive our growth, our people are who sustain our growth. Does the idea of being part of a humble, accountable, and team-oriented work culture with great benefits in a hybrid work environment sound appealing? If so, please read about the Senior Electronic Payments Program Manager role we are hiring for to see if you'd be interested in applying to be part of the CINC team!
The Electronic Payments Program Manager will oversee various electronic payment channels ensuring that they meet the needs of our clients and accomplish the business objectives. This individual will identify trends in errors or issues, determine the root cause, develop remediation plans, and ensure completion of plans. This individual will also provide oversight and coordination with product development teams specific to enhancements of the electronic payment systems. He or she will contribute to product related discussions regarding electronic payment adoption and lead efforts to assist, where necessary.
Job Duties and Responsibilities:
Card Payments & Third-party ACH
- Streamline and oversee client onboarding and support processing with third-party payment processors.
- Work with the client onboarding teams and third-party processors to improve established onboarding processes.
- Develop and oversee processes to ensure onboarding and support cases are tracked and resolved efficiently and timely.
- Serve as an escalation point of contact to the customer support team for any client related support issues that require direct engagement with the third-party processor.
- Work with processor to create visibility into SLA performance and report to company.
BillPay
- Develop processes to drive electronic conversion of BillPay payments submitted through Fiserv Checkfree or Mastercard RPPS.
- Work with the client onboarding teams to build and enhance client onboarding processes to ensure all new clients are loaded onto the BillPay processors, Fiserv Checkfree and Mastercard RPPS.
- Manage activities related to the ongoing maintenance of BillPay clients including the scrub file process, uploading new associations and optimizing input validation criteria.
AP Payments
- Working with Training and Implementation, streamline and oversee client onboarding and support processing with third-party payment processor.
- Work with the client onboarding teams and third-party processor to improve established onboarding processes.
- Develop and oversee processes to ensure onboarding and support cases are tracked and resolved efficiently and timely.
- Audit payment activity for evidence of delayed payments and work with third-party payment processor to remediate.
- Support Commission reporting process with third-party payment processor through monthly reporting of customer activity on AP Payment solutions
- Serve as an escalation point of contact to the customer support team for any client related support issues that require direct engagement with the third-party processor.
- Work with processor to create visibility into SLA performance and report to company.
Benefits
- Great working environment
- Career development
- Work/life balance
- Medical
- Dental
- Vision
- Life Insurance
- Short-term & Long-term disability insurance
- Flexible Spending Plan (childcare & healthcare)
- 401K (matching available)
- 136 hours of paid time off per year
- 10 paid holidays per year
- Bonus holiday: Your birthday is a paid day off!
- Free snacks & Coca-Cola soft drinks (when in office)