Senior Program Manager
Apply NowCompany: 3MD, Inc.
Location: Redmond, WA 98052
Description:
Summary of Position:
The Senior Program Manager will create structure and define an approach that will facilitate the collection, clear communication, and ultimate delivery of program goals and objectives. The Program Manager will work on scopes that may not be well defined, have high levels of risk, and significant business impact. Programs will commonly be comprised of multiple projects and complexity is expected to be moderate in complexity. Programs may run for many months or annually, with individual projects frequently shorter durations 2 - 4 months, with 1-3 engineering and/or technical teams and the Client. The Program Manager is responsible for the overall direction, coordination, implementation, execution, control, and completion of specific programs and projects ensuring consistency with company strategy, commitments, and goals.
Essential Functions:
Achieves objectives by contributing information and recommending strategies and goals
Structure program and project delivery teams to efficiently meeting business requirements
Continuously monitor for gaps, interdependencies, and risks between projects and across the program
Takes proactive steps based on available information
Conduct appropriate reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
Establish and maintain program schedules
Manage program/project level resource requirements and capacity plans
Define goals, outline approach, and make adjustments to achieve desired delivery
Ensure communications meet all stakeholders needs, Client, Partners, and other related team members
Coordinate as appropriate for effective reporting and communications regarding progress to plan, barriers, risks, quality indicators, and estimate to complete/burn down information
Provide leadership/direction for the program/project team including resource assignments for both company and client
Continuously monitor scope and manage Client expectations and change orders
Financial responsibility and management of program/project cost and related billing
Proactively manage escalations
Create Project controls such as action item lists, risk logs, issues logs, change control, decision logs
An expert in program/project team management including dynamics of virtual teams, matrix reporting relationships, and cross-functional resource identification and allocation
Drive operations meetings or another appropriate forum to prospectively manage upcoming milestones, decisions, and plans.
Ensure meetings have structure and clear purpose and goals; facilitate and drive meetings effectively and communicate decisions and action items clearly to team members and relevant parties outside of the team.
Competencies:
1. Ensures Accountability
2. Tech Savvy
3. Communicates Effectively
4. Values Differences
5. Customer Focus
6. Resourcefulness
7. Drives Results
8. Plans and Prioritizes
9. Decision Quality
10. Self-Development
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.
Required Education and Experience:
Bachelor's Degree 10+ Years of Experience
Qualifications:
Excellent project planning, resource alignment, and escalation management capabilities
Demonstrated experience in consensus building
Strong problem-solving skills to proactively identify potential issues, current issues, and development of corrective action plans
Collaborative team player that can identify personal style differences and manage relationships
Effective communicator and influencer
Displays exceptional verbal, written, and listing for understanding skills. Strong ability to tailor communication style to specific audiences
Displays ethical work habits every day and in all situations. Conducts work with uncompromised personal integrity, 'common sense', and a sense of right and wrong - regardless of the situation
Strong ability to build and maintain rapport and trust by building strong relationships with direct team, leadership, stakeholders, and clients
Prior healthcare industry experience preferred
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Senior Program Manager will create structure and define an approach that will facilitate the collection, clear communication, and ultimate delivery of program goals and objectives. The Program Manager will work on scopes that may not be well defined, have high levels of risk, and significant business impact. Programs will commonly be comprised of multiple projects and complexity is expected to be moderate in complexity. Programs may run for many months or annually, with individual projects frequently shorter durations 2 - 4 months, with 1-3 engineering and/or technical teams and the Client. The Program Manager is responsible for the overall direction, coordination, implementation, execution, control, and completion of specific programs and projects ensuring consistency with company strategy, commitments, and goals.
Essential Functions:
Achieves objectives by contributing information and recommending strategies and goals
Structure program and project delivery teams to efficiently meeting business requirements
Continuously monitor for gaps, interdependencies, and risks between projects and across the program
Takes proactive steps based on available information
Conduct appropriate reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
Establish and maintain program schedules
Manage program/project level resource requirements and capacity plans
Define goals, outline approach, and make adjustments to achieve desired delivery
Ensure communications meet all stakeholders needs, Client, Partners, and other related team members
Coordinate as appropriate for effective reporting and communications regarding progress to plan, barriers, risks, quality indicators, and estimate to complete/burn down information
Provide leadership/direction for the program/project team including resource assignments for both company and client
Continuously monitor scope and manage Client expectations and change orders
Financial responsibility and management of program/project cost and related billing
Proactively manage escalations
Create Project controls such as action item lists, risk logs, issues logs, change control, decision logs
An expert in program/project team management including dynamics of virtual teams, matrix reporting relationships, and cross-functional resource identification and allocation
Drive operations meetings or another appropriate forum to prospectively manage upcoming milestones, decisions, and plans.
Ensure meetings have structure and clear purpose and goals; facilitate and drive meetings effectively and communicate decisions and action items clearly to team members and relevant parties outside of the team.
Competencies:
1. Ensures Accountability
2. Tech Savvy
3. Communicates Effectively
4. Values Differences
5. Customer Focus
6. Resourcefulness
7. Drives Results
8. Plans and Prioritizes
9. Decision Quality
10. Self-Development
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.
Required Education and Experience:
Bachelor's Degree 10+ Years of Experience
Qualifications:
Excellent project planning, resource alignment, and escalation management capabilities
Demonstrated experience in consensus building
Strong problem-solving skills to proactively identify potential issues, current issues, and development of corrective action plans
Collaborative team player that can identify personal style differences and manage relationships
Effective communicator and influencer
Displays exceptional verbal, written, and listing for understanding skills. Strong ability to tailor communication style to specific audiences
Displays ethical work habits every day and in all situations. Conducts work with uncompromised personal integrity, 'common sense', and a sense of right and wrong - regardless of the situation
Strong ability to build and maintain rapport and trust by building strong relationships with direct team, leadership, stakeholders, and clients
Prior healthcare industry experience preferred
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.