Senior Program Manager

Why CCI? CCI Systems, Inc. is an Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on the job training, overtime, professional development, and inspire you to be bold, yet accountable. We value our employees' hard work and determination and REWARD results all while having fun!

Our mission is to make life better by connecting people through innovative communication systems.

We are seeking a Program Manager to identify and implement best practices across markets in the program, both with the customer and internal staff. Ensuring the maintenance of project schedules and Service Level Agreements (SLAs) to handle workload and identify and implement scalability options. Assist Business Development to identify additional opportunities at the market level, and forward opportunistic sales leads to the sales team. Provide and maintain outstanding customer service by being the single point of escalation for the customer and by proving consistency in communication, reporting, and deliverables. In addition, will provide financial oversight to ensure general financial health of a project by monitoring accruals, job sheets, pricing, production, forecasting, budget, contract renewal, scope creep and change orders. Continual development of Project Managers, Project Coordinators and Administrative staff to build bench strength across the team.

Responsibilities

• Ensure programs deliver value and contribute to the overall business strategy.
• Assist personnel with interpreting customer drawings, sketches, and technical specifications.
• Establish and maintain efficient and cost-effective program organizational structures.
• Identify and eliminate wasteful resource usage across the program.
• Ensure everyone on the project management team is performing all duties described in their job descriptions.
• Be able to forecast the upcoming program volume throughout the budget cycle.
• Forecast future staffing requirements and skill sets.
• Provide strategic direction and oversight for multiple projects or programs, ensuring alignment with organizational goals.
• Mentor and develop program managers and other team members, fostering a culture of continuous improvement.
• Address complex issues and challenges that arise, using advanced problem-solving skills and experience.
• Efficiently allocate and manage resources across multiple projects to maximize efficiency and effectiveness.
• Lead change management initiatives, ensuring smooth transitions and stakeholder buy-in.
• Develop and monitor key performance indicators (KPIs) to measure program success and drive continuous improvement.
• Communicate effectively with senior leadership and other key stakeholders, providing updates and insights on program performance.
• Develop and implement long-term strategies that ensure the sustainability and growth of the program.
• Develop and implement change management plans to support program initiatives.
• Communicate and meet with customers regularly to ensure customer satisfaction.
• Monitor and measure the benefits delivered by the program. Negotiate Addendums and change orders.
• Act as a point of contact for escalations for stale work, SLA compliance, or any issues that impact overall project performance.
• Make sure customer reports are current and distributed as required and there are no discrepancies between their tracking and CCI tracking.
• Ensure confidentiality of company information.
• Perform other related duties as assigned by management.

Qualifications

• 10+ years of experience in engineering management.
• 2+ years' experience designing cable TV, RF and/or Fiber is required.
• Advanced knowledge of Microsoft Office, CAD and GIS knowledge and various web-based software.
• Strong analytical and observational skills, which demonstrate the ability to: plan projects, review and recommend technical specifications, coordinate staffing needs, communicate effectively, and manage all aspects of a project.
• Strong skills in management, financials, data analysis, problem-solving, verbal, and written communication, and attention to detail.
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Effectively working independently and in a team-oriented, collaborative environment is essential.
• Persuasive, encouraging and motivating with the ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Ability to interact with colleagues, vendors, and customers/clients of all demographics and professional levels. Also, be able to gain credibility with them to effectively complete tasks.
• Must be willing to learn new product lines and technologies to serve departmental needs and goals.
• Adept at handling employee issues and confrontation effectively and promptly.
• Highly responsible, resourceful, accurate, dependable, and self-motivated.
• Leadership skills that positively influence others, foster collaboration, communicate effectively, listen, and understand workplace dynamics.
• The ability to embrace corporate values, understand the company mission, and exemplifies CCI leadership behaviors.

Shift is full-time Monday - Friday between the hours of 7:00 am - 5:00 pm CST. Must be flexible and willing to work outside normal business hours as necessary.

Additional Information

• Up to 25% travel may be required.
• Must have a valid driver's license and acceptable driving record.