Senior Program Manager

Company Description

Hi there! We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Overview

Join a fast paced, agile team servicing a globally recognized technology and retail brand. Work independently leading daily communication with internal and external parties - ensuring timelines are followed, projects are within budgets, and deliverables reach the desired quality. Champion our creative vision alongside our teams and communicate client expectations as needed.

Responsibilities

• Decompose scope, consolidate the Estimate of multiple teams and transform into executable plans
• Manage timelines and vendors - lead communication between client and vendors
• Review and thoroughly comprehend all key documentation from the sales cycle, including proposal, approach and SOW
• Create Agile, Waterfall and Hybrid project plans
• Work with Staffing to finalize Staffing Plans and identify if any outstanding resource needs remain
• Articulate Razorfish delivery process/methodology effectively and successfully, internally communicate explicit Client constraints related to scope, timeline, cost or dependencies
• Work with Client Services Lead, discipline experts, and Client to define scope for the required work
• Communicate financial impacts to staffing changes
• Present Kick-off materials to Client and Stakeholders
• Proactively identify and mitigate risk from the plan, manage and control project scope and the change control process to ensure that projects are completed within schedule and budget
• Identify and implement the right media for communication (e.g. meeting, video conferencing, emails, offline tools)
• Escalate to project leadership when conflict situations become critical / require urgent resolution
• Communicate planning outputs to senior team members and Clients, and facilitate final agreement on ways of working (internally and with the Client)
• Work with the daily client contact to assure that solutions are understood and address customer's business requirements; discussions on project issues and risk
• Ensures key decisions and next steps are clearly captured and quickly communicated to Clients; ensures they're addressed by the team
• Communicate to Client or Stakeholder when we cannot meet requirements and work toward a solution, including partial solutions if expectation cannot be met
• Establish and effectively manage client expectations

Qualifications

• Minimum 3-5 years experience managing small-to-medium non-complex projects of approx. $1M in revenue
• Experience or exposure to CRM work
• Understand and experience using at least 2-3 planning tools, (Workfront, Smartsheets)
• Knowledge of the project inputs / documentation required for defining acceptance criteria, e.g. stories and use cases
• Ability to organize and use internal tools (Confluence, JIRA, MS Teams) to meet project and Client requirements
• Understand the basics of the different delivery methodologies (Waterfall, Hybrid, Scrum, Kanban, XP)
• Ability to explain to team members the Roles and corresponding Responsibilities for each methodology
• Experience driving internal Kick-off meetings and garnering appropriate participation of all required team members
• Ability to communicate challenges and requirements to the team, and participate in solution development
• Experience setting up tools (e.g. MS Teams, Webex, Zoom video conference) in advance of meetings
• Knowledge of and ability to use key facilitation tools such as: Session opening and closing, Timekeeping and flexing, Main/Break-out sessions
• Ability to use facilitations techniques to accomplish basic goals (Ice breakers, Issues and risks session, Scoping exercise, Post mortem, etc.)
• Experience negotiating with clients in regards to workplace policy
• Ability to hold others accountable for meeting workplace expectations
• Capable of challenging the process by asking hard questions and leading others into confronting realities
• Ability to manage team conflict with hel

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $74,000 - $96,000/ yr. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 5/16/2025.