Senior Project Manager and Team Lead

Birdseye's mission is to help make the world a safer place!

We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.

We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support -24/7/365- for some of the world's largest logistics facilities, as well as small and medium-sized businesses.

If you're ambitious, thrive in a fast-paced environment, and align with our ICARE values, Birdseye will be the perfect fit for you. If you're wondering what the world will look like in 10 years - join our Team!

Estimate, design, and manage installations of large-scale, complex Access Control and CCTV infrastructure that is integrated with live monitoring stations. Reporting to the Senior Operations Manager, you will serve as the local team lead for U.S. implementations, taking ownership of project execution, technical quality, and team coordination.

Key Responsibilities:
Strategic Planning & Leadership

• Collaborate cross-functionally with Project Management, Service, Installation, Procurement, IT, and Engineering teams.
• Work with the Senior Operations Manager to identify hiring needs, build scalable teams, and conduct performance reviews.
• Lead, mentor, and motivate field staff and subcontractors in a team-oriented environment.
• Foster a culture of accountability, communication, and performance excellence.

Project Management

• Estimate, design, and manage large-scale security infrastructure projects.
• Plan and coordinate multiple concurrent installations while managing timelines, deliverables, and resource allocation.
• Track and report project budgets and performance metrics in collaboration with the accounting department.
• Develop and enforce SOPs and implement quality control measures to ensure all work meets or exceeds industry and company standards.
• Generate installation drawings, quotations, and work orders.
• Troubleshoot technical issues and oversee on-site commissioning and audits.

Operations & Process Improvement

• Negotiate with sub-trades to ensure quoted scope aligns with actual requirements and deliverables.
• Design systems, improve existing processes, and create training resources.
• Conduct installation audits and maintain high standards of workmanship.
• Identify and implement process improvements and cost efficiencies.
• Stay current on industry trends, technologies, and best practices to drive innovation.

Required Qualifications:

• Proven success managing complex technical projects from conception through completion.
• Strong leadership, team-building, and interpersonal communication skills.
• Expertise in Access Control and CCTV systems.
• Experience managing subcontractors, timelines, and budgets.
• Ability to create technical documentation, drawings, and installation instructions.
• "Get-it-done-right and on-time" mindset with a strong sense of ownership.
• Experience working in environments involving live monitoring or mission-critical systems.
• Background in engineering, IT systems, or security infrastructure.
• Familiarity with compliance regulations and security industry standards.
• Texas Department of Public Safety (DPS) Private Security License - active preferred, or must be able to obtain.
• Ability to serve as the company's RME (Responsible Managing Employee) or RMO (Responsible Managing Officer) for state licensing, if required.