Senior Project Manager

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.

Responsibilities:

• Serves as a Project Manager for the Global Customer Operations organization
• Complete accountability and management of global complex projects working closely with IT
• End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
• Manages and supports operational issues and questions raised by the business on Support & Cloud processes and systems
• Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
• Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion

Requirements:

• At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
• Excellent understanding of business processes and technical background and experience
• Hands-on experience supporting systems use and operations
• Experience with international customer-facing interaction
• Experience working closely with IT
• Managerial skills and experience in matrix management
• Experience leading multi-projects in parallel
• Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
• Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
• Highly organized, dynamic and self-motivated team player with a flexible and creative approach
• Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
• Knowledge of Support & Cloud operations processes and systems - an advantage

Education:

• A University degree B.Sc in Industrial & Management engineering or similar - Must
• MBA - an advantage

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.