Senior Refrigeration Specialist

Summary:

The Sr. Refrigeration Specialist position will exercise business acumen and independent judgement to complete all critical refrigeration reactive, planned, and capital projects work orders from inception to completion and ensure the work orders are completed within scope, within budget, and on time. This includes and is not limited to providing real-time support for on-site technicians when necessary. The progress of the work orders should be communicated directly or indirectly through CMMS platform to the client or other stake holders

Duties & Responsibilities:

Defines, implements, assesses, and acts upon metrics to manage assigned projects related to commercial refrigeration work orders from initiation to completion. Communicates to both internal/external stakeholders, such as District/Regional Store Manager(s), Contractors, and/or Operations Department on project statuses. Develops and monitors project timelines, budgets, identifies areas of concerns and risks. Creates, presents, and enacts possible solutions

Ensures service partners performance concerns/issues are resolved in a timely manner and meets or exceeds clients expectations. This includes being available to field technicians by phone or email throughout the day to mitigate issues

Resolves client high priority escalations immediately. Proactively involves any additional parties both internal or external as needed to eliminate further delay in work order resolution

Prepares proposal documents (inclusive of exhibits for projects, cost plan, contract terms with general contractors, timeline, etc.) for bids and administers contract requirements

Prepares weekly reports around current asset health & ongoing projects for weekly client review.Completes internal reporting of service and operational metrics

Participates and fosters a work environment that is based on openness, trust, communication and teamwork

Other duties as assigned by cognizant supervision to include after hours, weekend, and holiday support

Travel to locations to assess challenging sites via car, train, or airplane to solve the issues with any/or all of the following: client, service partner, manufacturer, engineer, etc.

Qualifications:

BA/BS from an accredited college or university or equivalent in education and work experience

Minimum of 10 years experience managing refrigeration projects in a facilities maintenance, property management or a business-to-business customer service role (customer facing or over the phone). Experience in low temp refrigeration is required

EPA Certified

Bilingual in Spanish/English (Written and Spoken), preferred

Microsoft Excel & Word. Computerized Maintenance Management System (CMMS) preferred

Competencies:

Strong ability to build and maintain relationships with both internal and external customers to exceed customer expectations.

Ability to thrive in a changing environment utilizing critical thinking and problem-solving skills and adjust priorities to meet deadlines for customers and suppliers

Strong written and oral communication skills

Strong analytical skills with attention to detail and results oriented work ethic